Apple Messages for Business in your Customer Contact Center. What is a Customer Contact Center?

Product

• Messaging

Resolution

CM.com is a CSP provider and implemented the server-to-server REST API solutions on their messaging platform which makes it possible to send and receive texts and photos through messaging channels such as Apple Messages for Business, request payment through Apple Pay, and much more.

CM.com also provides the live agents console to interact with customers and route messages, if necessary, to the correct team in your contact center.