Are stop words used in calculation of the recognition rate?
Product
Conversational AI Cloud (Dashboards)
Answer
These are questions, consisting of terms the system has been told to ignore. They are therefore not recognized by the system.
So they have a recognition rate of 0, both for the entity-based and intent-based (AKA 'Questions Answered) recognition rate calculations. Questions that are not recognized to count toward (a lowered) overall recognition rate on both counts.
If you have a lot of questions that consists solely of stop words, perhaps you should rethink your stop words – or the design of the bot front end that leads to so many 'useless' questions being asked.