Are stop words used in calculation of the recognition rate?

Product

• Conversational AI Cloud (Dashboards)

Answer

These are questions, consisting of terms the system has been told to ignore. They are therefore not recognized by the system.

So they have a recognition rate of 0, both for the entity-based and intent-based (AKA 'Questions Answered) recognition rate calculations. Questions that are not recognized to count toward (a lowered) overall recognition rate on both counts.

If you have a lot of questions that consists solely of stop words, perhaps you should rethink your stop words – or the design of the bot front end that leads to so many 'useless' questions being asked.