Changing user roles on the CM.com Platform

Issue

How can I change the role of a user on the CM.com platform.

Product

• Messaging

• Voice

• Mobile Marketing Cloud

• Sign & Identity

• Ticketing

• Platform - E-Commerce

Resolution

⚠️ Note: Only the Platform owner and Administrators are allowed to change the roles of the users.

1. Go to Settings in the top-right menu.
   

   

2. Select User
   

   

3. Click on the 3 dots next to the user
   

   

4. Click on "Edit"
   

   

5. Adjust the role and click on "Update"
   

   

6. The user role has been updated