Connected devices

The Devices Dashboard provides real-time monitoring of all your point-of-sale devices and their connectivity status. This central hub helps you ensure your payment systems are operating correctly and identify any potential issues before they affect your business.

System Performance Metrics

The dashboard displays key performance indicators:

• Devices Online - Total number of active devices

• Average Response Times - How quickly your devices are communicating with Cloudflare and Google services (lower is better)

Device-Specific Information

For each connected device, you can monitor:

• Last Update Time - When the device last communicated with the system

• Device Details - Name, ID, and model information

• Location Information - Which Point of Sale and Channel the device is assigned to

• User Information - Which cashier is currently logged in

• Battery Status - Current level and charging state

• Software Details - App version and operating system

• Connection Information - Type (WiFi/mobile) and quality (response times)

• Technical Details - Device model, ID, and IP address

How to Use This Dashboard

Daily Monitoring

• Check that all expected devices are online

• Verify battery levels are sufficient for your business day

• Ensure all devices are running the latest app version

Troubleshooting

• Identify devices with slow response times that might need attention

• Check connection types for devices experiencing issues (WiFi vs. mobile)

• Compare response times across devices to isolate problems

Maintenance Planning

• Monitor battery health across devices

• Track which devices need software updates

• Identify older devices that may need replacement

The Devices Dashboard is your command center for ensuring smooth operations across all your point-of-sale systems. Regular monitoring helps prevent interruptions to your business and ensures a seamless payment experience for your customers.