Conversational Router configuration

Before your Web Conversations can function properly, you need to connect it to a router environment.

1. Find the Conversational Router app within the 9-tile menu under the section labeled ‘Central Services’.

   

2. Within your Web Conversations configuration click on the ‘Conversational Routerʼ tab and fill in the following fields: ‘Product tokenʼ: This is your Conversational Router product token and ‘Account ID' (Technical link). These tokens can be found in your Conversational Router environment under ‘External access infoʼ

   

3. Click on the ‘Add a new adapter’ tab within the Conversational Router menu. Select Web Conversations and choose version: ‘V2'.

   

4. Now that you’ve created the Web Conversations adapter you now need the ID to fill it in your Web Conversations configuration. To retrieve this ID click on ‘Copy outbound URLʼ of the Web Conversations adapter and copy the second ID in the URL. This is your Web Conversations ID, example: https://api.conversational.cm.com/conversational/twoway/v2/accounts/FIRSTID/adapters/SECONDID. Paste this ID into the ‘Web conversations’ field under ‘Adapter IDs'