Date/time based continuation

Sometimes it is desired to steer the conversation in a different direction based the current date and/or time.

In below example we look at the current day as well as hour to determine whether the message came in during working hours. An example where this can be used is when wanting to handover to an agent. If the message came in outside of working hours you can let them know when contact ís possible, otherwise do the handover.

YAML

config:  
  conversationOwner: null  
  conversationOwners:  
    - identifier: conversationOwner  
      channel: WhatsApp  
  scriptLanguageVersion: 1  
  scriptVersion: 1  
  defaultDelay: 200  
  lists:  
    positive-answers:  
      items:  
        - Ja  
    negative-answers:  
      source: negative-answers.yml

flows:  
  - id: main  
    description: Entry flow for the bot  
    steps:  
      - !entry  
        id: Entry-1  
        actions: []  
        clientActions: []  
        matches:  
          - opening  
        allowRestart: true  
        isCaseSensitive: true  
        doCatchAll: true      

      - !var  
        id: Save current time and day  
        actions: []  
        clientActions: []  
        set:  
          hour: $GetNow("Europe/Amsterdam", "HH")  
          dayOfWeek: $GetNow("Europe/Amsterdam", "dddd")  
          
      - !logic  
        id: 'Business hours: yes or no'  
        actions: []  
        clientActions: []  
        entries:  
          - condition: !and  
              conditions:  
                - !regex  
                    var: hour  
                    tests:  
                      - ^(0[8-9]|1[0-6])$  
                    isCaseSensitive: false  
                    
                - !regex  
                    var: dayOfWeek  
                    tests:  
                      - (Monday|Tuesday|Wednesday|Thursday|Friday)  
                    isCaseSensitive: false  
                    
            position:  
              cursor: inside business hours.Text-1  
              
          - condition: !default {}  
            position:  
              cursor: outside business hours.Text-1  

  - id: inside business hours  
    description: ''  
    steps:  
      - !text  
        id: Text-1  
        actions: []  
        clientActions: []  
        message: You have messaged us within our business hours.  

  - id: outside business hours  
    description: ''  
    steps:  
      - !text  
        id: Text-1  
        actions: []  
        clientActions: []  
        message: You have messaged us outside of our business hours.

In here we use the $GetNow system functions as described in Variables.

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