Dialog Side Entries

Side entries allow users to enter specific points in a dialog, improving recognition and creating a smoother customer experience. This guide explains how to enable side entries using start nodes and entities.

Steps to Enable Side Entries

1. Enable a Node as a Start Node

• Open the dialog and locate the relevant recognition node (e.g., "Call Us").

• Click the node and toggle "Start Node" to enable it.

• A green border and icon will indicate the node is now a start node.

• Save the dialog.

2. Link the Start Node to an Article

• Create a new article for the specific intent (e.g., "Calling the Company").

• In the article, select the start node as the answer.

• Add related questions (e.g., "How do I call you?") to improve recognition.

• Save the article.

3. Improve Recognition with Entities

• Create a new entity in the Entity Editor to capture variations of the intent (e.g., "by phone," "call you," "give you a call").

• Save the entity to make it available for recognition in condition sets.

4. Test the Changes

• Go to the Test Center and verify the recognition.

Using side entries via start nodes enhances chatbot dialogs by allowing users to enter at relevant points. This improves recognition and creates a more seamless customer journey. Start implementing side entries today to elevate your chatbot’s performance!

E-learning Video

For further guidance, watch our e-learning video on creating side entries in Dialogs.