Dialog Side Entries
Side entries allow users to enter specific points in a dialog, improving recognition and creating a smoother customer experience. This guide explains how to enable side entries using start nodes and entities.
Steps to Enable Side Entries
1. Enable a Node as a Start Node
Open the dialog and locate the relevant recognition node (e.g., "Call Us").
Click the node and toggle "Start Node" to enable it.
A green border and icon will indicate the node is now a start node.
Save the dialog.
2. Link the Start Node to an Article
Create a new article for the specific intent (e.g., "Calling the Company").
In the article, select the start node as the answer.
Add related questions (e.g., "How do I call you?") to improve recognition.
Save the article.
3. Improve Recognition with Entities
Create a new entity in the Entity Editor to capture variations of the intent (e.g., "by phone," "call you," "give you a call").
Save the entity to make it available for recognition in condition sets.
4. Test the Changes
Go to the Test Center and verify the recognition.
Using side entries via start nodes enhances chatbot dialogs by allowing users to enter at relevant points. This improves recognition and creates a more seamless customer journey. Start implementing side entries today to elevate your chatbot’s performance!
E-learning Video
For further guidance, watch our e-learning video on creating side entries in Dialogs.
https://vimeo.com/857143658/0f7a0e1ddc?ts=0&share=copy