Explained: What Are Web Stores?

Introduction

A web store can be conceptualised as an Inbox environment that can be used to effectively manage conversations within and across teams.

Multiple web-stores can be created within the same customer tenant to separate and orchestrate workload. Web stores are often used to represent customer brands, locations or may be used to separate channel traffic.
For example:

• Web store A = Beer brand ; Web store B = Wine brand.

• Web store A = Dutch stores; Web store B = French stores.

• Web store A = WhatsApp traffic; Web store B = E-mail traffic.

Characterisitcs

• (May) Have various characteristics

• • Name

  • Language

  • Service Hours

  • Url (Optional)

  • E-mail address (Optional)

  • Phone number (Optional)

• Have allocated Agents

• Have allocated channels