FAQ Clicks and Search

FAQ Clicks

FAQs can be shown and retrieved from Conversational AI Cloud’s APIs. A click on an FAQ (or another form of interaction to retrieve the answer to an FAQ) will get the response.

FAQ search and FAQ clicks are both defined as separate interaction types in the Interaction Log.

Requests to the faq/{faqId}/output endpoint are logged as FAQClicks.

FAQ Search

With Conversational AI Cloud it is possible to retrieve a list of FAQs through a text-matching algorithm derived from Conversational AI Cloud's NLP, instead of showing a single answer (as in a Q&A interaction) or retrieving an FAQ through its categorization (one form of DataRetrieval).

Requests to the faqs endpoint that include a searchText are logged as FAQ Searches.