Generative AI in CAIC

To support conversation designers working in Conversational AI Cloud, and to enhance the core Natural Language Processing (NLP), Conversational AI Cloud utilizes generative AI. Generative AI is a form of artificial intelligence that involves generating new content or data through a machine learning algorithm.

Within Conversational AI Cloud, generative AI is used to facilitate the work of conversation designers. Generative AI can assist in the following ways:

• Generating an intent model (multiple intents and utterances) when starting with intents based on a description of your organization or the challenges it faces.

• Generating new, unique utterances and test phrases for new or existing intents to quickly add recognition for a new use case, expand your recognition, or assist in the creative process of coming up with utterances and test phrases.

• Generating Knowledge, based on tone of voice, resources and input