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Google Business Messages

⚠️Please get in touch with your Account Manager for more help getting started with this integration.

For Google Business Messages the following functions are covered:

  • Text, Dialog, and T-dialogs

  • Media support

  • Standardized integration with Conversational AI Cloud's Mobile Service Cloud

Google Business Message formatting:

  • Character limit of 3.072 characters

  • Placing a linebreak (single enter) will cause the answer to be split into separate chat bubbles

  • No text styling formats supported

  • Images of the MIME type image/gif and image/SVG are not supported


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