How do dynamic integrations work?

Introduction

In the settings of Agent Inbox it is possible to configure dynamic integration endpoints that can be used to GET (from external systems) and POST data to Agent Inbox in order to enrich the customer panel with valuable customer information.

Within the customer panel, the Profile, and Orders sections can be enriched. To view a customer panel with enriched customer information, see the image below:

Learn more

To learn more about the the subsections of the customer panel, please visit the dedicated knowledge centre pages:

What can i find in the customer panel?
What can i find in the customer profile?
What can i find in the orders section?
What can i find in the conversation section?

Configuration

To learn how to configure a dynamic integration, please visit the dedicated knowledge centre page:

How do i configure a dynamic integration?