How do I configure and use the service hours template?
Introduction
This articles describes the available settings within the service hours template, explaining what the different fields do and how to configure them.
Configuration
Template name:
As you might expect, the name of the service hours template, this will be shown in the dropdown menu for selecting a template in the web store settings.

Timezone:
The timezone used to determine the current time.
Response time:
The desired SLA (Service Level Agreement) used for the (non-instant) channels configured within the given web store.

Keep in mind: The configuration of the SLA is very important!
Show score above:
The percentage at which the scores in the (native) chat widget will be displayed.

Set service hours:

From:
Determines the starting time of the service hours for the indicated day.
Until:
Determines the ending time of the service hours for the indicated day.
Video
Below you can find a video on how you can set up Service Hours within the Agent Inbox.