Skip to main content
Skip table of contents

How do I create a WhatsApp message template?

Product

  • Messaging

Resolution

In order to initiate a conversation with a consumer using WhatsApp, you need to create a template and have your messaging approved by WhatsApp.

Message templates can be requested in the WhatsApp section of the Channels app, once you have requested a WhatsApp for Business channel. There is a maximum of 250 templates per account. We have created a detailed user guide to walk you through the various steps.

Initially your channel will have a limit of sending 1000 templated messages per day but this will rise as you make more use of it.

Video

Below you can find a video on how you can work with Whatsapp Templates in Mobile Marketing Cloud.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.