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How do I format my text replies?

Introduction

When writing a message to the customer, an colleague in the Mobile Service Cloud or someone external you have different options to format the text.



Bold

Makes the text bold.

Italic

Makes the text italic.

Underline

Underlines the text.

List

You can select multiple lines of text and select the list option to make each line a bullit-point. If don't have any text selected you start a new bullit-point list.

Hyperlink

You can select text to make it a hyperlink. You are able to choose to which URL you want to hyperlink and which text will be displayed.

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