How Do I Use Suggested Answers?

Introduction

to improve the efficiency with which you handle conversations, it might save time if you use standardised responses to frequently asked questions. To do so, you can use the suggested answers feature within the conversation view.

Using suggested answers

1. Just above the typing areas within the conversation view, you can find the suggested answers tab.

2. when you click anywhere on the 'Suggested answers tab' you will be presented with the 5 most used suggested answers.

Tip: click on the 'eye' icon to get a sneak preview of the contents of the suggested answer.

3. Once you have the suggested answer you would like to use, you can click anywhere (besides the preview eye), to copy the suggested answer to the reply area.

4. Once you have used the suggestion, you are free to alter or send the suggestion to the customer or collaborator.

learn more

To learn more about setting up suggested answers, please view:

• How do i configure suggested answers?