Hybrid NLU

You can customize how the Natural Language Understanding (NLU) Engine processes user interactions by adjusting the order in which platforms handle the input. This is done via the Configuration screen, where you can drag and rearrange the blocks to set your preferred processing sequence.

This functionality allows you to prioritize platforms—for example, setting HALO as the primary layer and Conversational AI Cloud as the secondary. Prioritizing HALO ensures its advanced capabilities are leveraged at the start of each user interaction.

To use this configuration option, HALO must be activated alongside Conversational AI Cloud. Once HALO is enabled, navigate to Configuration > Hybrid NLU to manage the processing order.

Publication is required to apply the changes.