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Instagram Direct Messaging

⚠️Please get in touch with your Account Manager for more help getting started with this integration.

For Instagram Direct Messaging the following functions are covered:

  • Text, Dialog, and T-dialogs

  • Media support

  • Standardized integration with Conversational AI Cloud's Mobile Service Cloud

Instagram Direct Messaging Formatting:

  • Character limit of 1000 characters

  • Placing a linebreak (single enter) will cause the answer to be split into separate chat bubbles

  • No text styling formats supported

  • Tables/Lists are under condition supported

  • Only images of the MIME type image/gif are not supported for our Instagram integration. .gif will be sent as text.

  • Media can not exceed 8MB

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