Introduction to the Conversational Router

The Conversational Router is the message routing platform central to all chat applications within CM.com. It enables bidirectional communication between all connected applications and provides a platform where these applications can benefit from and enhance one another, creating more customer value than would individually be possible.

While the Conversational Router is a central piece of CM's infrastructure it is also expanding to integrations with third-parties, giving the benefit of even more additive value to all connected applications.