MSC: Reduce Stress for Your Multichannel Customer Service Team

Is your team having a hard time to answer all incoming inquiries across multiple channels? This can lead to stress, inefficiencies, and challenges in maintaining quality service. Watch the webinar and discover how to ease pressure for your team.

What you’ll learn

• Practical techniques to reduce workload and increase efficiency in multichannel communication.

• Guidance in setting up effective Service Level Agreements (SLAs)

• Tips on how to build a strong business case and get your colleagues involved.