Optimizing Content for Apple Business Chat

eIf you’re going to integrate with Apple Business Chat (ABC), it’s good to know a few things about how it will display the answers you have in Conversational AI Cloud. For the best results, we would recommend adding a contextual answer for Apple Business Chat to your existing answers that follow some general guidelines and take note of the following limitations:  

• Answer Length: The maximum length of a text message is 4096

• Formatting: No text formatting

• URLs: Any URLs present in the message text of an ABC message will be automatically recognized by the clients as links. Additionally:

• • If a message starts or ends with a URL (and begins with http:// or https://), the URL will be split off from the rest of the message and delivered as a "preview url" bubble.

  • A URL in the middle of a message will not generate a URL preview. The URL preview is retrieved by the software running on the device of the end-user.

  • For privacy reasons the preview is only generated after the consumer clicks "Tap to load Preview". 

  • A URL preview can contain a title, a message, and a small fragment of text. These elements are automatically retrieved from the destination website. To support this preview, the destination website needs to have implemented the Open Graph Protocol.

• **Images: **Apple Business Chat supports all media types that the iPhone itself supports. The maximum filesize for uploaded media is 100MB.

• (T-)Dialogs: Dialog options/quick replies will be shown through a list picker UI 

• Metadata: This feature is also supported and can be used, for example, when an answer that is either an article or the end of a dialog contains an addition "showFeedback" and the value is "true", a "feedback" event can be triggered and shown as the next interaction for the user to respond to in the ABC conversation.