Recognition Rate Analytics

To optimize the effectiveness of your resources in HALO, several key metrics and analytical tools are accessible via the Knowledge Overview page, specifically within the Recognition Rate Analytics section.

Accessing Recognition Rate Metrics

In the Knowledge Overview page, you will find performance metrics that provide insights into the usage and efficiency of your resources:

• Total Conversations: This metric indicates the number of conversations that have utilized HALO, reflecting the level of engagement and usage.

• Average Recognition Rate: This represents the percentage of questions successfully answered by the AI. A higher recognition rate signifies improved performance and accuracy in addressing user queries.

Recognition Rate Analytics

To delve deeper into the analysis, click the blue button labeled ‘Recognition Rate Analytics’ on the Knowledge Overview page. This section offers detailed insights:

• Audience Type Insights: Access recognition rate breakdowns per audience type. By default, data is displayed for the last seven days, but you can adjust the view to 14 or 30 days using the selection button in the top right corner.

  

• Audience Type per Date Insights: Access recognition rate breakdowns per audience type and date. This information enables you to identify trends over time and assess the effectiveness of your resources across different audience segments, helping optimize engagement strategies. Days without conversations are marked as 0.

  

• Recognition Rate per Conversation: Scroll down to examine the recognition rate for each conversation. Click on any conversation to view detailed logs, which provide a comprehensive look at how resources have been employed and their effectiveness in real-time interactions.

This introduction to Recognition Rate Analytics in HALO demonstrates where to find and how to interpret detailed insights into resource usage. By leveraging these analytics, you can enhance resource performance, understand their impact on engagement, and make informed decisions to improve your AI strategy.