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SMS Feature Support

⚠️Please get in touch with your Account Manager for more help getting started with this integration.

For SMS the following functions are covered:

  • Text, Dialog, and T-dialogs

  • Limited media support

  • Standardized integration with Conversational AI Cloud's Mobile Service Cloud

SMS formatting:

  • Character limit of 1224 characters

  • All messages will be placed in one bubble. No linebreak is supported.

  • No text styling formats supported

  • Table/Lists are not supported

  • Media will be sent as a clickable URL

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