Test Center in HALO

The Test Center in HALO is a vital component for ensuring that AI agents operate effectively and deliver accurate responses. This tool provides a comprehensive interface for testing, analyzing, and refining agent workflows, enhancing overall performance.

Accessing the Test Center

• Click the test icon located in the bottom right corner of your screen.

• This opens a chat interface where you can interact with your agent by sending questions or commands.

Testing Agents

1. Select an Agent: Choose which agent you would like to test by using the dropdown menu to select from your existing list of agents.

2. Interact and Test: For example, to test the Order Information Agent, type in the question, "Do you know my order status?" The agent will prompt you for necessary details, such as your order number and email address.

3. Response Review: The agent will respond promptly, typically with relevant information, such as confirming delivery details.

Analyzing Agent Behavior

• Behavior Tab: After a response is formulated, the steps the agent took to derive the answer are displayed in the 'Behavior' tab. This helps in reviewing the decision-making process and analyzing if any prompts were handed over to other agents or tools.

• Tool Utilization: See how tools like the fetch shipping tool are used within the workflow and review results generated by these tools.

Reviewing Sources and Feedback

• Sources Tab: Access the 'Sources' tab to view the knowledge articles and information used to generate responses. This feature aids in verifying and refining your agent's accuracy. Note that this option is disabled if no sources have been utilized, as shown in the previous example. The example below illustrates a response using Knowledge.

• Feedback Tab: If feedback contributed to generating an answer, the feedback tab will be accessible, showing the role feedback played in crafting the response.

Addressing Incorrect Answers

If an agent provides an incorrect answer, use insights from the Behavior tab and sources from Knowledge or Feedback to determine which areas need adjustments or additional information.

Conversation Storage

• Toggle Option: During testing, you can opt to store conversations by using the toggle feature, which helps track progress and areas for improvement.

Conclusion

The Test Center in HALO offers comprehensive tools to ensure your agent performs as required. By reviewing workflows, evaluating source materials, and addressing incorrect responses, you can refine and optimize your agent's functionalities. Happy testing, and continue exploring HALO to maximize your AI solutions!

E-learning Video

Please watch our e-learning video on the Test Center in HALO below.