The terminology of Message Insights
Product
Messaging
Resolution
Message Insights – The platform application that provides you with information on your messaging traffic both through providing logs through Message log and providing analytics through Messaging Analytics.
Message Log – As part of the Message Insights it provides insights on the logs of your messaging traffic with detailed information like status, error information, routing, channel, pricing and more.
Message Analytics – As part of the Message Insights it provides insights on the analytics of your messaging traffic with detailed information like volumes on traffic, total pricing, delivery rate/error rate, success rate per country and operator and more.
View – A table with message information. On each view, you can select which columns you want to include to show different data on the messages
Columns – The table column is where the user can see information about the message
Filters – Most columns can be filtered. The filters can be used to find a specific set of messages
Time range filter – Allows you to select for which period you want to see the messages
Export – A way of downloading your view into a CSV or XLS file
Multipart message –A SMS message which is a split up in multiple parts that contain their own message content, price, status, and delivery time
Organization – This is the highest level in the platform. Changes and settings that are made on an organization level will impact each user within your company that are using the CM.com platform. An organization can have one or multiple accounts
Organization level – Actions will apply on all accounts or all users within the organization - See more on Organization
Accounts – Accounts or parts of your organisation with different CM products
Platform Roles – see What Are the Different User Roles for a CM.com Platform Account?
CM Employees – Users that are working for CM.com
Customer Support – First point of support contact when a customer contacts CM
NOC – Network Operations Center monitors all the systems and platforms of CM 24/7, 365 days a year to make sure your messaging traffic runs by smoothly
Organization Settings in Message Insights – The platform owners have an additional settings section and can handle settings specific for message insights