What can I expect from the in-app reporting?

The Mobile Service Cloud in-app reporting provides instant access to essential data and insights directly within the Agent Inbox application, allowing you to monitor performance metrics and generate reports effortlessly.

With a user-friendly interface, in-app reporting simplifies tracking key performance indicators (KPIs), assessing service levels, and identifying trends. This empowers you to make informed decisions quickly, whether you're managing customer interactions or optimising backend processes.

This documentation will walk you through the key functionalities:

• What data can i find in the reporting?

• What tools are available in the reporting?

• Where to find the reporting?

• Who can access the reporting?

Be clicking on the sections above, you can navigate to the dedicated knowledge centre pages.