What Can I Find in the Customer Profile?
When a conversation is opened you will get a panel on the right side of the screen with all the customer specific details, we call this the customer profile.
The customer profile provides an overview of a customers details, including contact information, customer since date, and transaction history.
In the following image, the customer profile is displayed. It will give customer specific information.
Via the custom fields you are able to add aditional fields to the customer profile with information that you want to make visible in the profile of each customer.
More technical information about the customer profile can be found on our development page:
https://developers.cm.com/mobile-service-cloud/docs/customer-information