What channels are supported?
Introduction
The Agent Inbox is an omni-channel contact centre solution that provides support for a broad range of textual and voice based channels. The list below highlights the supported channels:
Supported Channel
Queued: A typically asynchronous communication medium characterised by larger written textual messages
- Contact form
Messaging: A typically asynchronous communication medium characterised by smaller written textual messages
- Live chat/Web chat
- SMS (Text)
- RCS (Rich communication services)
- Facebook messenger
- Instagram messenger
- Apple business chat
- Viber
- Telegram
Voice channels: A typically synchronous communication medium characterised by verbal communication
- Native Voice
- VoIP (integrations)
Learn more
To learn more about instant versus non-instant messaging communication, please view:
- What are instant and non-instant messaging channel modes?