Skip to main content
Skip table of contents

What channels are supported?

Introduction

The Agent Inbox is an omni-channel contact centre solution that provides support for a broad range of textual and voice based channels. The list below highlights the supported channels:

Supported Channel

Queued: A typically asynchronous communication medium characterised by larger written textual messages

    • E-mail
    • Contact form

    Messaging: A typically asynchronous communication medium characterised by smaller written textual messages

      • Live chat/Web chat
      • WhatsApp
      • SMS (Text)
      • RCS (Rich communication services)
      • Facebook messenger
      • Instagram messenger
      • Apple business chat
      • Viber
      • Telegram

      Voice channels: A typically synchronous communication medium characterised by verbal communication

        • Native Voice
        • VoIP (integrations)

        Learn more

        To learn more about instant versus non-instant messaging communication, please view:

        • What are instant and non-instant messaging channel modes?

        JavaScript errors detected

        Please note, these errors can depend on your browser setup.

        If this problem persists, please contact our support.