What do the template 'Variables' mean?
Introduction
Below is an overview of the variables that can be used within the templates in Mobile Service Cloud.
Name | Variable | Function |
Conversation Subject | $Conversation_Subject | Adds the given subject in the conversation to the e-mail. |
Web store name | $Webstore_Name | Adds the name of the webshop the conversation is send from. |
Customer name | $Customer_Fullname | Adds the full name of the customer as set in the customer profile. First and last name. |
Conversation URL | $Conversation_Url | Adds a URL to the conversation. The chat widget will open on the website. |
Conversation answered URL | $Answered_Url | Customer will receive a URL to rate the conversation if the customer is answered. The chat widget will open on the website. |
Conversation not answered URL | $Not_Answered_Url | Customer will receive a URL to rate the conversation if the customer was not answered. The chat widget will open on the website. |
Last message of the customer | $Last_Message_Customer | Will add the last message of the customer to the conversation |
Last message of the user | $Last_Message_User | The e-mail of the users |
Rating | $Rating | Not working |
Conversation | $Conversation | The full conversation within MSC will be loaded and send in the email |
Conversation Plain | $Conversation_Plain | The full conversation will be loaded and send as plain text |
Conversation Light Grey | $Conversation_Light_Grey | The full conversation will be loaded and send with light grey format |
Conversation Mail | $Conversation_Mail | The full conversation will be loaded and send with standard mail format |
User firstname | $User_Firstname | The firstname of the MSC user will be added |
User lastname | $User_Lastname | The last name of the MSC user will be added |
User name | $User_Fullname | The first and last name of the MSC user will be added |
User Avatar URL | $User_Avatar_Url | The profile picture URL will be added |