What Is Native Voice?

Introduction

Native Voice is a voice channel solution that is integrated right into the Mobile Service Cloud contact center. This integration brings a host of benefits to users:

Enhanced Quality and Reliability

By having greater control over the entire production process, [CM.com](https://CM.com) guarantees the quality and reliability of voice services in the contact center, resulting in a more consistent experience for users.

Centralization and Seamless Integration

This integrated solution works smoothly with other applications on the [CM.com](https://CM.com) platform, providing easy onboarding and a unified user experience. It includes cross-product features, advanced capabilities, and thorough analytics/reporting.

Consistent Updates and Improvements

Users enjoy regular and coordinated updates, ensuring they have access to the latest features and enhancements across all aspects of the voice technology.

Enhanced Security and Privacy

This integrated solution offers improved data security and privacy, as there is more control over how data is managed throughout the entire technology stack.

All these benefits come together to create a more satisfying and trustworthy user experience, making voice technologies more attractive and practical for everyday use.