What Is Native Voice?

Introduction

Native voice is the natively integrated voice channel solution that vertically integrates the CM.com voice platform into the mobile service cloud contact centre solution. By natively integrating the CM.com voice platform, the Service cloud solution provides a seamlessly integrated voice channel that offers several benefits to its users:

1. Enhanced Quality and Reliability : With greater control over the entire production process, CM.com can better ensure the quality and reliability of the contact centre voice services, leading to a more consistent user experience.
2. Centralisation and Seamless Integration : The vertically integrated solution works harmoniously with other applications on the CM.com platform, offering a seamless integrated onboarding and coherent user experience that provides cross-product features, advanced capabilities and analytics/reporting.
3. Consistent Updates and Improvements : Users might experience more regular and coordinated updates, ensuring that they have access to the latest features and improvements across all components of the voice technology.
4. Enhanced Security and Privacy : The vertically integrated solution offers better data security and privacy, as there is more control over how data is handled throughout the entire technology stack.

These benefits collectively contribute to a more satisfying and trustworthy user experience, making voice technologies more appealing and practical to integrate into daily life.