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What to do if my CM platform account gets locked/blocked?

Product

  • Messaging
  • Voice
  • Mobile Marketing Cloud
  • Sign & Identity
  • Ticketing
  • Platform - E-Commerce
  • Platform - Website
  • Platform - Order to Invoice
  • Cloud

Resolution

Entering a wrong password will result in a lock after 3 attempts. The lock will have a duration of 30 minutes. After this period you can try again, but entering a wrong password will then, again, give a lock of 30 minutes. You can also click on the "Forgot password" button to request a new password.

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