What tools are available within the reporting?

Tools within the reporting are available to improve the usability and value of the reporting suite.

Set time period

The period selector can be used to define the period of interest. The period provides the score for conversation displayed within the overview and deep dive views.

Exporting reports

Within the reporting it is possible to create an export of the report you are looking at at that time. This export will provide an overview of the raw numbers of conversations and characteristics.

Conversation links

Within the reporting it is possible to navigate the a specific conversation within the Agent Inbox by clicking on the conversation of interest. A new conversation tab will open for the conversation in question so it can be investigated on request.