# knowledgecenter.cm.com * [Knowledge Center](https://knowledgecenter.cm.com/knowledge-center.md) * [AI Library](https://knowledgecenter.cm.com/knowledge-center/ai-library.md) * [Building and Scaling Workflows with HALO](https://knowledgecenter.cm.com/knowledge-center/ai-library/building-and-scaling-workflows-with-halo.md) * [How Reasoning Models and HALO Work Together to Analyze Complex Documents](https://knowledgecenter.cm.com/knowledge-center/ai-library/how-reasoning-models-and-halo-work-together-to-ana.md) * [How to Format AI Prompts for Better Results with HALO](https://knowledgecenter.cm.com/knowledge-center/ai-library/how-to-format-ai-prompts-for-better-results-with-h.md) * [How to Translate the Knowledge Center](https://knowledgecenter.cm.com/knowledge-center/ai-library/how-to-translate-a-web-page-into-your-preferred-la.md) * [Mastering AI Prompting](https://knowledgecenter.cm.com/knowledge-center/ai-library/mastering-ai-prompting.md) * [Making Sense of AI: Understanding LLMs, Capabilities, and the Future](https://knowledgecenter.cm.com/knowledge-center/ai-library/navigating-the-overwhelming-world-of-ai-llms-vs-ca.md) * [Preparing to Build Your First Workflow with HALO](https://knowledgecenter.cm.com/knowledge-center/ai-library/preparing-to-build-your-first-workflow-with-halo.md) * [A Beginner’s Guide to Artificial Intelligence (AI)](https://knowledgecenter.cm.com/knowledge-center/ai-library/understanding-ai-its-scope-history-and-the-evoluti.md) * [When to Use Workflows to Design AI Agents in HALO](https://knowledgecenter.cm.com/knowledge-center/ai-library/when-to-use-workflows-to-design-ai-agents-in-halo.md) * [Central Services](https://knowledgecenter.cm.com/knowledge-center/central-services.md) * [Analytics Portal](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal.md) * [FAQ](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/faq.md) * [How can I provide feedback?](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/faq/how-can-i-provide-feedback.md) * [I cannot login to the Agent Inbox / Mobile Service Cloud (FAQ)](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/faq/i-cannot-login-to-the-agent-inbox-mobile-service-1.md) * [Where can I find the latest updates?](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/faq/where-can-i-find-the-latest-updates.md) * [Where can I find the portal?](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/faq/where-can-i-find-the-portal.md) * [Who can access the portal?](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/faq/who-can-access-the-portal.md) * [General information Analytics Portal](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/general-information-analytics-portal.md) * [Available reports](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/general-information-analytics-portal/available-reports.md) * [Introduction to the Analytics Portal](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/general-information-analytics-portal/introduction-to-the-analytics-portal.md) * [The Overview](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/general-information-analytics-portal/the-overview-page.md) * [Settings in the Analytics Portal](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/settings-in-the-analytics-portal.md) * [Users settings](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/settings-in-the-analytics-portal/users-settings.md) * [Tools and Features](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/tools.md) * [Dashboard Filtering](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/tools/dashboard-filtering.md) * [Data Exporting](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/tools/data-exporting.md) * [Filterset Bookmarking](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/tools/filterset-bookmarking.md) * [Introduction to the tools](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/tools/introduction-to-the-tools.md) * [Subscriptions](https://knowledgecenter.cm.com/knowledge-center/central-services/analytics-portal/tools/subscriptions.md) * [Conversational Router](https://knowledgecenter.cm.com/knowledge-center/central-services/conversational-router.md) * [FAQ Conversational Router](https://knowledgecenter.cm.com/knowledge-center/central-services/conversational-router/faq-conversational-router.md) * [How do I use the router?](https://knowledgecenter.cm.com/knowledge-center/central-services/conversational-router/faq-conversational-router/how-do-i-use-the-router.md) * [I cannot login to the Agent Inbox / Mobile Service Cloud...](https://knowledgecenter.cm.com/knowledge-center/central-services/conversational-router/faq-conversational-router/i-cannot-login-to-the-agent-inbox-mobile-service-2.md) * [Where can I find the router?](https://knowledgecenter.cm.com/knowledge-center/central-services/conversational-router/faq-conversational-router/where-can-i-find-the-router.md) * [General information Conversational Router](https://knowledgecenter.cm.com/knowledge-center/central-services/conversational-router/general-information-conversational-router.md) * [Introduction to the Conversational Router](https://knowledgecenter.cm.com/knowledge-center/central-services/conversational-router/general-information-conversational-router/introduction-to-the-conversational-router.md) * [Marketplace](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace.md) * [CDP Integration](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/cdp-integration.md) * [Facebook Ads Integration](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/cdp-integration/facebook-ads-integration.md) * [Google Ads Integration](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/cdp-integration/google-ads-integration.md) * [CMS Integrations](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/cms-integrations.md) * [Confluence](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/cms-integrations/confluence.md) * [CX-One Expert Knowledge](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/cms-integrations/cx-one-expert-knowledge.md) * [Google Drive (Business)](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/cms-integrations/google-drive-business.md) * [SharePoint](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/cms-integrations/sharepoint.md) * [CRM Integrations](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations.md) * [BloomReach CRM](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations/bloomreach-crm.md) * [CDP CRM](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations/cdp-crm.md) * [HubSpot CRM](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations/hubspot-crm.md) * [Magento CRM](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations/magento-crm.md) * [MS Dynamics Business Central CRM](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations/ms-dynamics-business-central-crm.md) * [Returnless CRM](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations/returnless-crm.md) * [Salesforce CRM](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations/salesforce-crm.md) * [SAP CRM](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations/sap-crm.md) * [Shopify CRM](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations/shopify-crm.md) * [TicketMaster CRM](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations/ticketmaster-crm.md) * [WooCommerce CRM](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations/woocommerce-crm.md) * [Zendesk Sales CRM](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations/zendesk-sales-crm.md) * [Zendesk Ticketing CRM](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/crm-integrations/zendesk-ticketing-crm.md) * [Google Ads Integrations](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/google-ads-integrations.md) * [Google Ads](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/google-ads-integrations/google-ads.md) * [Internal Comms Integrations](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/internal-comms-integrations.md) * [Slack Integration](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/internal-comms-integrations/slack-integration.md) * [Teams Gen AI](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/internal-comms-integrations/teams-gen-ai.md) * [Teams Halo](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/internal-comms-integrations/teams-halo.md) * [Live Chat Integrations](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/live-chat-integrations.md) * [CXone Livechat](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/live-chat-integrations/cxone-livechat.md) * [Genesys Livechat](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/live-chat-integrations/genesys-livechat.md) * [MS Dynamics Live Chat Configuration](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/live-chat-integrations/ms-dynamics-live-chat-configuration.md) * [QContact Livechat](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/live-chat-integrations/qcontact-livechat.md) * [QuandaGo Livechat](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/live-chat-integrations/quandago-livechat.md) * [Salesforce Enhanced Livechat](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/live-chat-integrations/salesforce-enhanced-livechat.md) * [Zendesk Livechat](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/live-chat-integrations/zendesk-livechat.md) * [Product Feed Integrations](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/product-feed-integrations.md) * [Channable Product Feed](https://knowledgecenter.cm.com/knowledge-center/central-services/marketplace/product-feed-integrations/channable-product-feed.md) * [Web Conversations](https://knowledgecenter.cm.com/knowledge-center/central-services/web-conversations-documentation.md) * [Behavior Settings](https://knowledgecenter.cm.com/knowledge-center/central-services/web-conversations-documentation/behavior-settings.md) * [Conversational Router Configuration](https://knowledgecenter.cm.com/knowledge-center/central-services/web-conversations-documentation/conversational-router-configuration.md) * [Custom CSS Examples for Web Conversations](https://knowledgecenter.cm.com/knowledge-center/central-services/web-conversations-documentation/custom-css-examples-for-web-conversations.md) * [Getting Started with Web Conversations](https://knowledgecenter.cm.com/knowledge-center/central-services/web-conversations-documentation/getting-started-with-web-conversations-1.md) * [Integrating with Your Website](https://knowledgecenter.cm.com/knowledge-center/central-services/web-conversations-documentation/integrating-with-your-website.md) * [Introduction to Web Conversations](https://knowledgecenter.cm.com/knowledge-center/central-services/web-conversations-documentation/key-features-of-web-conversations.md) * [Multichannel Support](https://knowledgecenter.cm.com/knowledge-center/central-services/web-conversations-documentation/multichannel-support.md) * [Text Customization](https://knowledgecenter.cm.com/knowledge-center/central-services/web-conversations-documentation/text-customization.md) * [Theming and Customization](https://knowledgecenter.cm.com/knowledge-center/central-services/web-conversations-documentation/theming-and-customization.md) * [Translations and Multilingual Support](https://knowledgecenter.cm.com/knowledge-center/central-services/web-conversations-documentation/translations-and-multilingual-support.md) * [CM.com Account](https://knowledgecenter.cm.com/knowledge-center/cm-com-account.md) * [Account Details](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/account-details.md) * [Can I Change My Company Details?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/account-details/can-i-change-my-company-details.md) * [Can I Delete My Account?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/account-details/can-i-delete-my-account.md) * [How Do I Change My Invoice Email Address?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/account-details/how-do-i-change-my-invoice-email-address.md) * [How Do I Fill In My VAT Number?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/account-details/how-do-i-fill-in-my-vat-number.md) * [I Wish to Cancel My Subscription. How Can I Do That?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/account-details/i-wish-to-cancel-my-subscription-how-can-i-do-that.md) * [Getting Started with your CM.com Account](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/getting-started-account.md) * [How Can I Find an App on the Platform?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/getting-started-account/how-can-i-find-an-app-on-the-platform.md) * [How Do I Change the Interface Language of the CM Platform Account?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/getting-started-account/how-do-i-change-the-interface-language-of-the-cm-p.md) * [How Do I Know If There Is an Incident with CM.com Services?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/getting-started-account/how-do-i-know-if-there-is-a-incident-with-cm-com-s.md) * [How to Start Using Our Services?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/getting-started-account/how-to-start-using-our-services.md) * [Is It Possible to Test Our Services?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/getting-started-account/is-it-possible-to-test-our-services.md) * [Where Can I Find All Information About APIs and SDKs?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/getting-started-account/where-can-i-find-all-information-about-apis-and-sd.md) * [Where Can I Find My CustomerID and CompanyID?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/getting-started-account/where-can-i-find-my-customerid-and-companyid.md) * [Where Can I Find My Product Token in the CM Platform?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/getting-started-account/where-can-i-find-my-product-token-in-the-cm-platfo.md) * [Login and Security](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/login-and-security.md) * [How Can I Log In to My CM.com Dashboard?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/login-and-security/how-can-i-login-to-my-cm-com-dashboard.md) * [How Do I Enable Two-Factor Authentication?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/login-and-security/how-do-i-enable-two-factor-authentication.md) * [How Do I Reset My Password?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/login-and-security/how-do-i-reset-my-password.md) * [What to Do if My CM Platform Account Gets Locked/Blocked?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/login-and-security/what-to-do-if-my-cm-platform-account-gets-locked-b.md) * [Top-Ups and Invoices](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/top-ups-and-invoices.md) * [How Do I Top-Up?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/top-ups-and-invoices/how-do-i-top-up.md) * [How Do I Transfer Credit from One Account to Another?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/top-ups-and-invoices/how-do-i-transfer-credit-from-one-account-to-anoth.md) * [How Long Will It Take to Get My Credits?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/top-ups-and-invoices/how-long-will-it-take-to-get-my-credits.md) * [What Does Top-Up Mean?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/top-ups-and-invoices/what-does-top-up-mean.md) * [What Is My VAT Rate?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/top-ups-and-invoices/what-is-my-vat-rate.md) * [Which Payment Methods Can I Use to Do a Top-Up?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/top-ups-and-invoices/which-payment-methods-can-i-use-to-do-a-top-up.md) * [Will I Be Notified When My Balance Is Low?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/top-ups-and-invoices/will-i-be-notified-when-my-balance-is-low.md) * [User Management](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/user-management.md) * [Changing User Roles on the CM.com Platform](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/user-management/changing-user-roles-on-the-cm-com-platform.md) * [How Can I Add Users to a CM.com Platform Account?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/user-management/how-can-i-add-users-on-a-cm-com-platform-account.md) * [What Are the Different User Roles for a CM.com Platform Account?](https://knowledgecenter.cm.com/knowledge-center/cm-com-account/user-management/what-are-the-different-user-roles-for-a-cm-com-pla.md) * [Communications Platform](https://knowledgecenter.cm.com/knowledge-center/communications-platform.md) * [Message Insights: Logging and Analytics](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics.md) * [Getting Started with Message Insights](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/getting-started-with-message-log.md) * [Getting to Message Insights from another app](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/getting-started-with-message-log/getting-to-message-log-from-another-app.md) * [How do I save changes on my view?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/getting-started-with-message-log/how-do-i-save-changes-on-my-view.md) * [How do I search for multi-part messages?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/getting-started-with-message-log/how-do-i-search-for-multi-part-messages.md) * [How do I see the data of my multipart Messages?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/getting-started-with-message-log/how-do-i-see-the-data-of-my-multipart-messages.md) * [How to export Message Insights results?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/getting-started-with-message-log/how-to-export-message-log-results.md) * [How to filter messages in the Message Insights?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/getting-started-with-message-log/how-to-filter-messages-in-the-message-log.md) * [How to get insights in your messaging costs?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/getting-started-with-message-log/how-to-get-insights-in-your-messaging-costs.md) * [How to select a time interval in the Message Insights?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/getting-started-with-message-log/how-to-select-a-time-interval-in-the-message-log.md) * [I got the warning: "Could not fetch all message parts. X are missing", why?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/getting-started-with-message-log/i-got-the-warning-could-not-fetch-all-message-part.md) * [The terminology of Message Insights](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/getting-started-with-message-log/the-terminology-of-message-log.md) * [Message Insights Access and Privacy](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/message-log-access-and-privacy.md) * [How does phone number visibility work in Message Insights?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/message-log-access-and-privacy/how-does-phone-number-visibility-work-in-message-insights.md) * [How long will messages be visible in the Message Insights?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/message-log-access-and-privacy/how-long-will-messages-be-visible-in-the-message-l.md) * [How to request access for a certain column?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/message-log-access-and-privacy/how-to-request-access-for-a-certain-column.md) * [How to see the Message Content in Message Insights?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/message-log-access-and-privacy/how-to-see-the-message-content-in-message-log-2-0.md) * [What happens when adding or editing a view with restricted columns?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/message-log-access-and-privacy/what-happens-when-adding-or-editing-a-view-with-re.md) * [What will I see in the table when some columns are restricted?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/message-log-access-and-privacy/what-will-i-see-in-the-table-when-some-columns-are.md) * [Which columns have an exception on access level?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/message-log-access-and-privacy/which-columns-have-an-exception-on-access-level.md) * [Who manages the access of the columns?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/message-log-access-and-privacy/who-manages-the-access-of-the-columns.md) * [Messaging Analytics](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/messaging-analytics.md) * [Introduction guide Messaging Analytics](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/messaging-analytics/introduction-guide-messaging-analytics.md) * [What is Message Analytics in Message Insights?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/what-is-message-analytics-in-message-insights.md) * [How do I export analytics data?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/what-is-message-analytics-in-message-insights/how-do-i-export-analytics-data.md) * [How do I filter and configure my analytics view?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/what-is-message-analytics-in-message-insights/how-do-i-filter-and-configure-my-analytics-view.md) * [What does the Conversion dashboard show?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/what-is-message-analytics-in-message-insights/what-does-the-conversion-dashboard-show.md) * [What does the Delivery dashboard show?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/what-is-message-analytics-in-message-insights/what-does-the-delivery-dashboard-show.md) * [What does the Error dashboard show?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/what-is-message-analytics-in-message-insights/what-does-the-error-dashboard-show.md) * [What does the Traffic dashboard show?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/what-is-message-analytics-in-message-insights/what-does-the-traffic-dashboard-show.md) * [What is the Conversations page in Message Insights?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/messaging-logging-and-analytics/what-is-the-conversations-page-in-message-insights.md) * [Other Channels](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels.md) * [Apple Messages for Business](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/apple-messages-for-business.md) * [Apple Messages for Business - GDPR](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/apple-messages-for-business/apple-messages-for-business-gdpr.md) * [Apple Messages for Business in your Customer Contact Center. What is a Customer Contact Center?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/apple-messages-for-business/apple-messages-for-business-in-your-customer-conta.md) * [Can customers add others to start a group chat in Business Chat?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/apple-messages-for-business/can-customers-add-others-to-start-a-group-chat-in-.md) * [Can I message my employees or other businesses through Apple Messages for Business?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/apple-messages-for-business/can-i-message-my-employees-or-other-businesses-thr.md) * [Do I need a human agent with Apple Messages for Business?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/apple-messages-for-business/do-i-need-a-human-agent-with-apple-messages-for-bu.md) * [How can I get an Apple Messages for Business account?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/apple-messages-for-business/how-can-i-get-an-apple-messages-for-business-accou.md) * [How do I enable Chat Suggest?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/apple-messages-for-business/how-do-i-enable-chat-suggest.md) * [How to contact my business through Apple Messages for Business?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/apple-messages-for-business/how-to-contact-my-business-through-apple-messages-.md) * [What is an iMessage app and why would i need one for Apple Messages for Business?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/apple-messages-for-business/what-is-an-imessage-app-and-why-would-i-need-one-f.md) * [What is Chat suggest?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/apple-messages-for-business/what-is-chat-suggest.md) * [Which operating systems can use Apple Messages for Business?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/apple-messages-for-business/which-operating-systems-can-use-apple-messages-for.md) * [Facebook](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/facebook.md) * [Onboard Facebook Channel](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/facebook/onboard-facebook-channel.md) * [Onboard Facebook Profiles](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/facebook/onboard-facebook-profiles.md) * [Instagram](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/instagram.md) * [Onboard Instagram Channel](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/instagram/onboard-instagram-channel.md) * [Onboard Instagram Profiles](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/instagram/onboard-instagram-profiles.md) * [Viber](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/viber.md) * [How do I connect to Viber?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/other-channels/viber/how-do-i-connect-to-viber.md) * [Safeguard](https://knowledgecenter.cm.com/knowledge-center/communications-platform/safeguard.md) * [What happens when a message is blocked?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/safeguard/what-happens-when-a-message-is-blocked.md) * [What is Destination Management?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/safeguard/what-is-destination-management.md) * [What is IP Address 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API?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/business-messaging-api/can-i-whitelist-the-ip-address-of-your-api.md) * [How can I send SMS Messages using the HTTPS API?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/business-messaging-api/how-can-i-send-sms-messages-using-the-https-api.md) * [What does the PHP SSL Connect error mean?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/business-messaging-api/what-does-the-php-ssl-connect-error-mean.md) * [What does the status of my message mean (API error codes)?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/business-messaging-api/what-does-the-status-of-my-message-mean-api-error-.md) * [Where can I find my Product Token?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/business-messaging-api/where-can-i-find-my-product-token.md) * [Delivery and Status](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/delivery-and-status.md) * [The Message Log indicates a message is delivered, but the end-user did not receive it.](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/delivery-and-status/the-message-log-indicates-a-message-is-delivered-b.md) * [What causes a delay in delivering messages?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/delivery-and-status/what-causes-a-delay-in-delivering-messages.md) * [What does the status of my message mean?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/delivery-and-status/what-does-the-status-of-my-message-mean.md) * [What does the status of my message mean (SMS error codes)?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/delivery-and-status/what-does-the-status-of-my-message-mean-sms-error-.md) * [Why are my messages not 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connection?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/other-sms-connections-and-integrations/how-can-i-send-sms-messages-using-a-smpp-connectio.md) * [How can I send SMS messages using my email?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/other-sms-connections-and-integrations/how-can-i-send-sms-messages-using-my-email.md) * [How can I use SAP Emarsys to send SMS via CM.com?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/other-sms-connections-and-integrations/how-can-i-use-sap-emarsys-to-send-sms-via-cm-com.md) * [What are the default SMPP connection parameters?](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/other-sms-connections-and-integrations/what-are-the-default-smpp-connection-parameters.md) * [SMS Basics](https://knowledgecenter.cm.com/knowledge-center/communications-platform/sms/sms-basics.md) * [How can I use Status 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Channel in MSC](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/e-mail-channel-in-msc.md) * [What Are the Benefits of Email as a Service Channel?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/e-mail-channel-in-msc/what-are-the-benefits-of-e-mail-as-a-service-chann.md) * [Introduction Channels](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/introduction-channels.md) * [What Are Instant and Non-Instant Messaging Channel Modes?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/introduction-channels/what-are-instant-and-non-instant-messaging-channel.md) * [What Channels Are Supported?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/introduction-channels/what-channels-are-supported.md) * [Live Chat 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as Service Channels?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/livechat-channels/what-are-the-benefits-live-chat-channels-as-servic.md) * [Native Voice Channel in MSC](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/native-voice-channel-in-msc.md) * [What Are the Benefits of Phone as a Service Channel?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/native-voice-channel-in-msc/what-are-the-benefits-of-phone-as-a-service-channe.md) * [What Is Native Voice in MSC?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/native-voice-channel-in-msc/what-is-native-voice-in-msc.md) * [OTT Channels](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/ott-channels.md) * [What Are OTT Channels?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/ott-channels/what-are-ott-channels.md) * [What Are the Benefits of OTT Channels as Service Channels?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/ott-channels/what-are-the-benefits-ott-channels-as-service-chan.md) * [What Features Are Supported on OTT Channels?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/ott-channels/what-features-are-supported-on-ott-channels.md) * [Phone (VoIP) Channel](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/phone-voip.md) * [What Are the Benefits of Phone (VoIP) as a Service Channel?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/phone-voip/what-are-the-benefits-of-phone-voip-as-a-service-c.md) * [What Features Are Supported on the VoIP 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Channel?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/whatsapp-channel/what-features-are-supported-on-the-whatsapp-channe.md) * [What Is WhatsApp as a Channel?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/channels-information/whatsapp-channel/what-is-whatsapp-as-a-channel.md) * [Configuration and Admin](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/configuration-and-admin.md) * [AI Assistant Configuration](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/configuration-and-admin/ai-assistent-configuration.md) * [How Do I Add Agent Inbox Context To Agentic Flows?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/configuration-and-admin/ai-assistent-configuration/how-do-i-add-agent-inbox-context-to-agentic-flows.md) * [How Do I Configure The AI Assistant?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/configuration-and-admin/ai-assistent-configuration/how-do-i-configure-the-ai-assistent.md) * [Conversation Tools (How-To's)](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/configuration-and-admin/conversation-tools-how-to-s.md) * [How Do I Configure Suggested Answers?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/configuration-and-admin/conversation-tools-how-to-s/how-do-i-configure-suggested-answers.md) * [How Do I Configure Tag Categories and Tags?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/configuration-and-admin/conversation-tools-how-to-s/how-do-i-configure-tag-categories-and-tags.md) * [How Do I Create and Use an Effective Tag Structure?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/configuration-and-admin/conversation-tools-how-to-s/how-do-i-create-and-use-an-effective-tag-structure.md) * [How Does 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* [FAQs and Issues for MSC](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/configuration-and-admin/faq-s-and-issues-for-msc.md) * [Changed My Email Signature, but I Don't See My Changes in the Mail I Sent](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/configuration-and-admin/faq-s-and-issues-for-msc/changed-my-email-signature-but-i-don-t-see-my-chan.md) * [How Do I Configure My Own Picture in My Email Signature?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/configuration-and-admin/faq-s-and-issues-for-msc/how-do-i-configure-my-own-picture-in-my-email-sign.md) * [I Get an Error Message When Adding My Suggested Answer](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/configuration-and-admin/faq-s-and-issues-for-msc/i-get-an-error-message-when-adding-my-suggested-an.md) * [Images in Our Email Signature Don't Work 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Reporting?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/in-app-reporting/what-can-i-expect-from-the-in-app-reporting.md) * [What Data Can I Find in the Reporting?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/in-app-reporting/what-data-can-i-find-in-the-reporting.md) * [What Tools Are Available Within the Reporting?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/in-app-reporting/what-tools-are-available-within-the-reporting.md) * [Where Can I Find the Reporting?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/in-app-reporting/where-can-i-find-the-reporting.md) * [Who Can Access the Reporting?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/in-app-reporting/who-can-access-the-reporting.md) * [Introduction for Data & Insights](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/introduction-for-data-insights.md) * [How Long Is My Data Retained?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/introduction-for-data-insights/how-long-is-my-data-retained.md) * [Where Do I Find the Insights I Am Looking For?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/introduction-for-data-insights/where-do-i-find-the-insights-i-am-looking-for.md) * [Realtime Wallboards](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/realtime-wallboards.md) * [How Do I Authenticate a Wallboard Screen?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/realtime-wallboards/how-do-i-authenticate-a-wallboard-screen.md) * [How Do I Manage Wallboard Presets?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/realtime-wallboards/how-do-i-manage-wallboard-presets.md) * [How Do I Use the Real-Time Wallboards?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/realtime-wallboards/how-do-i-use-the-realtime-wallboards.md) * [How Does the Instant Workload Work?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/realtime-wallboards/how-does-the-instant-workload-work.md) * [How Does the Productivity Wallboard Work?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/realtime-wallboards/how-does-the-productivity-wallboard-work.md) * [How Does the Sales Insights Wallboard Work?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/realtime-wallboards/how-does-the-sales-insights-wallboard-work.md) * [How Does the Voice Workload Wallboard Work?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/data-and-insights/realtime-wallboards/how-does-the-voice-workload-wallboard-work.md) * [Models and Strategies](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/models-and-strategies.md) * [Innovation Strategies for Customer Service](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/models-and-strategies/innovation-strategies-for-customer-service.md) * [KPI Gamification and Team Motivation](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/models-and-strategies/kpi-gamification-and-team-motivation.md) * [The BAD Model Explained](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/models-and-strategies/the-bad-model-explained.md) * [Transform Your Customer Service and Drive Growth with the Customer Service Focus Model](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/models-and-strategies/transform-your-customer-service-and-drive-growth-with-the-customer-service-focus-model.md) * [Phase 1: House in Order](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/models-and-strategies/transform-your-customer-service-and-drive-growth-with-the-customer-service-focus-model/phase-1-house-in-order.md) * [Phase 2: Compete on Service](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/models-and-strategies/transform-your-customer-service-and-drive-growth-with-the-customer-service-focus-model/phase-2-compete-on-service.md) * [Phase 3: Lead the Pack](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/models-and-strategies/transform-your-customer-service-and-drive-growth-with-the-customer-service-focus-model/phase-3-lead-the-pack.md) * [Scripted Chatbot](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/scripted-chatbot.md) * [How to Create Your First Scripted Chatbot?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/scripted-chatbot/how-to-create-your-first-scripted-chatbot.md) * [Usage](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/scripted-chatbot/intro-scripted-chatbot.md) * [Date/Time Based Continuation](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/scripted-chatbot/intro-scripted-chatbot/date-time-based-continuation.md) * [Extract Part of the Entry Step Input](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/scripted-chatbot/intro-scripted-chatbot/extract-part-of-the-entry-step-input.md) * [Getting Data Over HTTP](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/scripted-chatbot/intro-scripted-chatbot/getting-data-over-http.md) * [Sending Data Over HTTP](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/scripted-chatbot/intro-scripted-chatbot/sending-data-over-http.md) * [User Input Based Continuation](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/scripted-chatbot/intro-scripted-chatbot/user-input-based-continuation.md) * [How Do I Use the Scripted Chatbot?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/scripted-chatbot/overview-scripted-chatbot.md) * [How to Start with Scripted Chatbots?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/scripted-chatbot/scripted-chatbot-bot-platform.md) * [Steps](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/scripted-chatbot/steps-scripted-chatbot.md) * [What Are Variables in Scripted Chatbots?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/scripted-chatbot/variables-in-the-scripted-chatbot.md) * [User Guides](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides.md) * [AI Assistant](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/ai-assistent.md) * [How Do I Use Agent Invoke?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/ai-assistent/how-do-i-use-agent-invoke.md) * [How Do I Use the AI Assistant in Mobile Service Cloud Suite?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/ai-assistent/how-do-i-use-the-ai-assistent-in-mobile-service-cl.md) * [Bot Handovers](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/bot-handovers.md) * [Conversation Tools](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/conversation-tools.md) * [How Do I Send a Message Without Clicking the 'Send' Button?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/conversation-tools/how-do-i-send-a-message-without-clicking-the-send-.md) * [How Do I Use Auto Translations?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/conversation-tools/how-do-i-use-auto-translations.md) * [How Do I Use Snooze?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/conversation-tools/how-do-i-use-snooze.md) * [How Do I Use Suggested Answers?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/conversation-tools/how-do-i-use-suggested-answers.md) * [How Do I Use Tagging?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/conversation-tools/how-do-i-use-tagging.md) * [How Many Languages Does Auto Translate 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Section?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/customer-panel/what-can-i-find-in-the-conversation-section.md) * [What Can I Find in the Customer Panel?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/customer-panel/what-can-i-find-in-the-customer-panel.md) * [What Can I Find in the Customer Profile?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/customer-panel/what-can-i-find-in-the-customer-profile.md) * [What Can I Find in the Orders Section?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/customer-panel/what-can-i-find-in-the-orders-section.md) * [Where Do I Navigate to the Customer Panel?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/customer-panel/where-do-i-navigate-to-the-customer-panel.md) * [Dashboard Widgets](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/dashboard-widgets.md) * [How Do I Use My Inbox Overview?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/dashboard-widgets/how-do-i-use-my-inbox-overview.md) * [How Do I Use the Team Inbox Overview?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/dashboard-widgets/how-do-i-use-the-team-inbox-overview.md) * [What Do Dashboard Widgets Show?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/dashboard-widgets/what-do-dashboard-widgets-show.md) * [What Does My Inbox Overview Show](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/dashboard-widgets/what-does-my-inbox-overview-show.md) * [What Does My Performance Data Widget Show?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/dashboard-widgets/what-does-my-performance-data-widget-show.md) * 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Agent?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/definitions-concepts/what-is-an-agent.md) * [FAQ's and Issues](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues.md) * [Can't change a user status in the team inbox overview](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues/can-t-change-a-user-status-in-the-team-inbox-overv.md) * [How do i configure the application language?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues/how-do-i-configure-the-application-language.md) * [How do I get back an archived conversation?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues/how-do-i-get-back-an-archived-conversation.md) * [I cannot login to the Agent Inbox / Mobile Service Cloud](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues/i-cannot-login-to-the-agent-inbox-mobile-service-c.md) * [I cannot reach the Agent Inbox](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues/i-cannot-reach-the-agent-inbox.md) * [Live chat is received outside service hours](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues/live-chat-is-received-outside-service-hours.md) * [Not receiving notifications of conversations in MSC](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues/not-receiving-notifications-of-conversations-in-ms.md) * [Search results can not be found](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues/search-results-can-not-be-found.md) * [Why Can’t I Call a Customer from Their Profile?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues/why-cant-i-call-a-customer-from-their-profile.md) * [Why did I still receive a Live Chat outside of service hours?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues/why-did-i-still-receive-a-live-chat-outside-of-ser.md) * [Why do I receive more conversations compared to my co-workers?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues/why-do-i-receive-more-conversations-compared-to-my.md) * [Why does a customer's reply start a new conversation?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues/why-does-a-customer-reply-create-a-new-conversatio.md) * [Why does the platform look distorted or misaligned on my screen?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/faq-s-and-issues/why-does-the-platform-look-distorted-or-misaligned.md) * [General Information Users](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/general-information-users.md) * [An Introduction to User Guides](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/general-information-users/an-introduction-to-user-guides.md) * [How Long Is Data Retained?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/general-information-users/how-long-is-data-retained.md) * [Where Can I Find the E-learnings (Portal)?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/general-information-users/where-can-i-find-the-e-learnings-portal.md) * [Where Is Data Stored and Processed?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/general-information-users/where-is-data-stored-and-processed.md) * [Login / Authentication](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/login-authentication.md) * [How Do I Change My Password?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/login-authentication/how-do-i-change-my-password.md) * [How Do I Login?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/login-authentication/how-do-i-login.md) * [How Do I Retrieve a Forgotten Password?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/login-authentication/how-do-i-retrieve-a-forgotten-password.md) * [How Do I Start Using Enterprise SSO?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/login-authentication/how-do-i-start-using-enterprise-sso.md) * [Native Voice for MSC](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/native-voice-for-msc.md) * [How are Failed Calls Handled in Native Voice?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/native-voice-for-msc/how-are-failed-calls-handled-in-native-voice.md) * [How Do I Configure My Audio Devices?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/native-voice-for-msc/how-do-i-configure-my-audio-devices.md) * [How Do I Configure My Browser Settings?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/native-voice-for-msc/how-do-i-configure-my-browser-settings.md) * [How Do I Execute Internal or External Collaboration Calls?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/native-voice-for-msc/how-do-i-execute-internal-or-external-collaboratio.md) * [How Do I Listen In to Live Calls?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/native-voice-for-msc/how-do-i-listen-in-to-live-calls.md) * [How Do I Pick Up, End and Start a Call?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/native-voice-for-msc/how-do-i-pick-up-end-and-start-a-call.md) * [How do I use Call Recordings?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/native-voice-for-msc/how-do-i-use-call-recordings.md) * [How Do I Use Statuses and Handle Incoming Calls?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/native-voice-for-msc/how-do-i-use-statuses-and-handle-incoming-calls.md) * [Realtime Call Transcription](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/native-voice-for-msc/realtime-call-transcription.md) * [What Is Native Voice?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/native-voice-for-msc/what-is-native-voice.md) * [The Dashboard](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/the-dashboard.md) * [How Do I Effectively Use Search?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/the-dashboard/how-do-i-effectively-use-search.md) * [How Do I Use and Manage My Conversation Tabs?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/the-dashboard/how-do-i-use-and-manage-my-conversation-tabs.md) * [How Do I Use Inbox Filtering?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/the-dashboard/how-do-i-use-inbox-filtering.md) * [How Do I Use My Inboxes?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/the-dashboard/how-do-i-use-my-inboxes.md) * [How Do I Use Statuses?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/the-dashboard/how-do-i-use-statuses.md) * [Status Reasons](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/the-dashboard/how-do-i-use-statuses/status-reasons.md) * [How Do the (Instant) Workload Indicators Work?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/the-dashboard/how-do-the-instant-workload-indicators-work.md) * [What Can I Do on the Dashboard?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/the-dashboard/what-can-i-do-on-the-dashboard.md) * [Tutorials](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/tutorials-explainer-videos.md) * [How to Use the Analytics Portal to Forecast Staff Planning](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/tutorials-explainer-videos/fte-calculation.md) * [How do I add an attachment to a 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notifications on or off in MSC?](https://knowledgecenter.cm.com/knowledge-center/mobile-service-cloud/user-guides/tutorials-explainer-videos/how-do-i-switch-sound-mail-notifications-on-or-off.md) * [Payments Platform](https://knowledgecenter.cm.com/knowledge-center/payments-platform.md) * [Cash Register & Kiosk](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk.md) * [Datasets](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/datasets.md) * [Dataset - Cash register](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/datasets/dataset-cash-register.md) * [Dataset - Ticketing](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/datasets/dataset-ticketing.md) * [Ecosystem](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem.md) * [Balance](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/balance.md) * [Check balance](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/balance/check-balance.md) * [Check history](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/balance/check-history.md) * [Connect phone number](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/balance/connect-phone-number.md) * [Customer Facing Display](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/customer-facing-display.md) * [Kiosk  ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/kiosk-1.md) * [Kiosk setup](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/kiosk-1/kiosk-setup.md) * [Kitchen display](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/kitchen-display.md) * [Setup    ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/kitchen-display/setup-1.md) * [Management](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management.md) * [Automation rules](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/automation-rules.md) * [Managing actions](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/automation-rules/managing-actions.md) * [Managing automation rules](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/automation-rules/managing-automation-rules.md) * [Managing conditions](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/automation-rules/managing-conditions.md) * [Prioritizing automation rules](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/automation-rules/prioritizing-automation-rules.md) * [Channel / POS management](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/channel-pos-management.md) * [Cash Register​](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/channel-pos-management/cash-register.md) * [Add Cash Register​](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/channel-pos-management/cash-register/add-cash-register.md) * [Edit Cash Register Layout](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/channel-pos-management/cash-register/edit-cash-register-layout.md) * [Kiosk ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/channel-pos-management/kiosk.md) * [Add Kiosk](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/channel-pos-management/kiosk/add-kiosk.md) * [Edit Kiosk](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/channel-pos-management/kiosk/edit-kiosk.md) * [Mobile order ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/channel-pos-management/mobile-order.md) * [Add Mobile order](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/channel-pos-management/mobile-order/add-mobile-order.md) * [Edit Mobile order](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/channel-pos-management/mobile-order/edit-mobile-order.md) * [Inventory management](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/inventory-management.md) * [Inventory ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/inventory-management/inventory.md) * [Suppliers](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/inventory-management/suppliers.md) * [Order management](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/order-management.md) * [Orders](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/order-management/orders.md) * [Z-Reports](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/order-management/z-reports.md) * [Product management](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/product-management.md) * [Categories ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/product-management/categories-1.md) * [Modifiers](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/product-management/modifiers.md) * [Products](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/product-management/products.md) * [Periodic pricing](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/product-management/products/periodic-pricing.md) * [Types](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/product-management/products/types.md) * [Variants](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/product-management/products/variants.md) * [Tags](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/product-management/tags.md) * [Value Added Tax (VAT)](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/product-management/value-added-tax-vat.md) * [Reductions and discounts](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/reductions-and-discounts.md) * [Cash cards](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/reductions-and-discounts/cash-cards.md) * [Discounts](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/reductions-and-discounts/discounts.md) * [Hospitality cards](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/reductions-and-discounts/hospitality-cards.md) * [Statistics](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/statistics.md) * [Style & layout templates](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/style-layout-templates.md) * [Layout templates](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/style-layout-templates/layout-templates.md) * [Style templates](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/style-layout-templates/style-templates.md) * [System](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/system.md) * [Audit trail](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/system/audit-trail.md) * [Configuration​ ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/system/configuration-2.md) * [Public](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/system/configuration-2/public.md) * [Receipt & Balance](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/system/configuration-2/receipt-balance.md) * [Connected devices](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/system/connected-devices.md) * [Scheduled jobs](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/system/scheduled-jobs.md) * [Terminal management](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/terminal-management.md) * [User management ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/user-management-1.md) * [Cashiers](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/user-management-1/cashiers.md) * [(Management) Users](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/management/user-management-1/management-users.md) * [Mobile order   ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/mobile-order-1.md) * [Configuration ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/mobile-order-1/configuration-1.md) * [QR codes](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/mobile-order-1/qr-codes.md) * [Shortlink](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/mobile-order-1/shortlink.md) * [Pick-up Display](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/pick-up-display.md) * [Point of sale ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/point-of-sale.md) * [Pay on invoice](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/point-of-sale/pay-on-invoice.md) * [Quantity bar](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/point-of-sale/quantity-bar.md) * [Refunds](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/point-of-sale/refunds-1.md) * [Screen lock](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/point-of-sale/screen-lock.md) * [Search bar](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/point-of-sale/search-bar.md) * [POS Settings](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/point-of-sale/settings.md) * [Setup](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/point-of-sale/setup.md) * [Shifts, Z-reports and X-reports](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/point-of-sale/shifts-z-reports-and-x-reports.md) * [Receipt](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/receipt.md) * [Print receipt](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/receipt/print-receipt.md) * [Send digital receipt](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/receipt/send-digital-receipt.md) * [View digital receipt](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/ecosystem/receipt/view-digital-receipt.md) * [Feature matrix](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/feature-matrix.md) * [General information ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/general-information-1.md) * [Environments ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/general-information-1/environments.md) * [First-time use](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/general-information-1/first-time-use.md) * [Release notes](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/general-information-1/release-notes.md) * [Software updates](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/general-information-1/software-updates.md) * [Hardware](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/hardware.md) * [Cash registers](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/hardware/cash-registers.md) * [Handheld scanner](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/hardware/handheld-scanner.md) * [Kiosk.](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/hardware/kiosk-2.md) * [Printers ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/hardware/printers.md) * [Compatibility](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/hardware/printers/compatibility.md) * [Drivers](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/hardware/printers/drivers.md) * [Functionalities](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/hardware/printers/functionalities.md) * [Getting started ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/hardware/printers/getting-started-1.md) * [SmartPOS / Sunmi](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/hardware/smartpos-sunmi.md) * [Terminals ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/hardware/terminals.md) * [Instructions & tutorials](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials.md) * [Instruction videos (EN)](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/instruction-videos-en.md) * [How to add a new product](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/instruction-videos-en/how-to-add-a-new-product.md) * [How to apply a discount](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/instruction-videos-en/how-to-apply-a-discount.md) * [How to create a point of sale](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/instruction-videos-en/how-to-create-a-point-of-sale.md) * [How to do a refund](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/instruction-videos-en/how-to-do-a-refund.md) * [How to place a new order](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/instruction-videos-en/how-to-place-a-new-order.md) * [How to send a receipt](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/instruction-videos-en/how-to-send-a-receipt.md) * [How to use the cup retour functionality](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/instruction-videos-en/how-to-use-the-cup-retour-functionality.md) * [Work Instructions (NL)](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/work-instructions-nl.md) * [SIM Configureren Sunmi P2/P3](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/work-instructions-nl/sim-configureren-sunmi-p2-p3.md) * [Werkinstructie - Kitchen Display System (KDS)](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/work-instructions-nl/werkinstructie-kitchen-display-system-kds.md) * [Werkinstructie - Point of Sale | Dienstregistratie](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/work-instructions-nl/werkinstructie-point-of-sale-dienstregistratie.md) * [Werkinstructie - Point of Sale | Inloggen en setup](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/work-instructions-nl/werkinstructie-point-of-sale-inloggen-en-setup.md) * [Werkinstructie - Point of Sale (POS) Systeem](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/work-instructions-nl/werkinstructie-point-of-sale-pos-systeem.md) * [Werkinstructie - Sunmi P2/P3](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/instructions-tutorials/work-instructions-nl/werkinstructie-sunmi-p2-p3.md) * [Integrations ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/integrations.md) * [Accountancy](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/integrations/accountancy.md) * [Wisteria](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/integrations/accountancy/wisteria.md) * [Data](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/integrations/data.md) * [Customer Data Platform ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/integrations/data/customer-data-platform-1.md) * [Data connector ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/integrations/data/data-connector.md) * [Payments](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/integrations/payments.md) * [Adyen ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/integrations/payments/adyen.md) * [Payplaza / CM.com](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/integrations/payments/payplaza-cm-com.md) * [Zettle](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/integrations/payments/zettle.md) * [Ticketing ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/integrations/ticketing-1.md) * [Activeren van Stadspassen in de Kassa](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/integrations/ticketing-1/activeren-van-stadspassen-in-de-kassa.md) * [Global Ticket  ](https://knowledgecenter.cm.com/knowledge-center/payments-platform/cash-register-kiosk/integrations/ticketing-1/global-ticket.md) * [Online Payments](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments.md) * [E-commerce Payments Platform](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform.md) * [How can I access the CM E-commerce portal / back office?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/how-can-i-access-the-cm-payments-portal-back-offic.md) * [How can I automatically download payments reports?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/how-can-i-automatically-download-cm-payments-repor.md) * [How can I check if a customer has paid?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/how-can-i-check-if-a-customer-has-paid-cm-payments.md) * [How long does it take for a refund request to be processed?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/how-long-does-it-take-for-a-cm-payments-refund-req.md) * [How will I be informed about a transaction status change?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/how-will-i-be-informed-about-a-transaction-status-.md) * [Is it possible to use multiple Return URLs?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/is-it-possible-to-use-multiple-return-urls-cm-paym.md) * [Is status polling allowed with Docdata payments?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/is-status-polling-allowed-with-cm-payments.md) * [Paypal error Docdata](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/paypal-error-docdata.md) * [Redirected for authentication status DOCDATA](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/redirected-for-authentication-status-docdata.md) * [Request Termination of Docdata Contract](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/request-termination-of-docdata-contract.md) * [Weekly payout merchant Docdata](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/weekly-payout-merchant-docdata.md) * [What is the difference between an update URL and a return URL of an order?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/what-is-the-difference-between-an-update-url-and-a.md) * [When do I receive a payout?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/when-do-i-receive-a-payout-from-cm-payments.md) * [Where can I find an overview of my refund requests?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/where-can-i-find-an-overview-of-my-cm-payments-ref.md) * [Where can I find customer details?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/where-can-i-find-customer-details-in-cm-payments.md) * [Where can I find my payout details?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/where-can-i-find-my-payout-details-cm-payments.md) * [Which languages are supported on the payments menu?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/which-languages-are-supported-on-the-cm-payment-me.md) * [Why didn't I receive an invoice?](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/docdata-payments-platform/why-didn-t-i-receive-an-invoice-from-cm-payments.md) * [Payments Gateway API](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/payments-gateway-api.md) * [Payments Gateway Payment Methods](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/payments-gateway-api/payments-gateway-payment-methods.md) * [iDEAL | Wero](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/payments-gateway-api/payments-gateway-payment-methods/ideal-qr-1.md) * [iDEAL - Wero](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/payments-gateway-api/payments-gateway-payment-methods/ideal-qr-1/how-does-ideal-qr-differ-from-the-qr-solutions-tha.md) * [Fast Checkout (Snel Bestellen)](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/payments-gateway-api/payments-gateway-payment-methods/ideal-qr-1/how-does-ideal-qr-differ-from-the-qr-solutions-tha/fast-checkout-snel-bestellen.md) * [iDEAL - Wero QR](https://knowledgecenter.cm.com/knowledge-center/payments-platform/online-payments/payments-gateway-api/payments-gateway-payment-methods/ideal-qr-1/what-components-does-ideal-qr-consist-of.md) * 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receipts](https://knowledgecenter.cm.com/knowledge-center/payments-platform/pos-terminals/faq-payplaza-english/pin-receipts.md) * [Plug and Play](https://knowledgecenter.cm.com/knowledge-center/payments-platform/pos-terminals/faq-payplaza-english/plug-and-play.md) * [Service Level Agreement (SLA)](https://knowledgecenter.cm.com/knowledge-center/payments-platform/pos-terminals/faq-payplaza-english/service-level-agreement-sla.md) * [Sign Up](https://knowledgecenter.cm.com/knowledge-center/payments-platform/pos-terminals/faq-payplaza-english/sign-up.md) * [Support window and contact information POS support](https://knowledgecenter.cm.com/knowledge-center/payments-platform/pos-terminals/faq-payplaza-english/support-window-and-contact-information-pos-support.md) * [Technical issues payment terminals](https://knowledgecenter.cm.com/knowledge-center/payments-platform/pos-terminals/faq-payplaza-english/technical-issues-payment-terminals.md) * 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betaalautomaat](https://knowledgecenter.cm.com/knowledge-center/payments-platform/pos-terminals/faq-payplaza-nederlands/locatie-van-de-betaalautomaat.md) * [Orderstatus](https://knowledgecenter.cm.com/knowledge-center/payments-platform/pos-terminals/faq-payplaza-nederlands/orderstatus.md) * [Pinbonnen](https://knowledgecenter.cm.com/knowledge-center/payments-platform/pos-terminals/faq-payplaza-nederlands/pinbonnen.md) * [Plug & Play](https://knowledgecenter.cm.com/knowledge-center/payments-platform/pos-terminals/faq-payplaza-nederlands/plug-play.md) * [Service Level Agreement (SLA) gebruik](https://knowledgecenter.cm.com/knowledge-center/payments-platform/pos-terminals/faq-payplaza-nederlands/service-level-agreement-sla-gebruik.md) * [Technische problemen bij uw betaalautomaat](https://knowledgecenter.cm.com/knowledge-center/payments-platform/pos-terminals/faq-payplaza-nederlands/technische-problemen-bij-uw-betaalautomaat.md) * 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versturen?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/algemene-instellingen/is-het-mogelijk-om-tickets-als-een-enkel-bestand-te-versturen.md) * [Exports](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/exports.md) * [Hoe zie ik eenvoudig wat ik via welk kanaal heb verkocht?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/exports/hoe-zie-ik-eenvoudig-wat-ik-via-welk-kanaal-heb-verkocht.md) * [Ik krijg een error terug in mijn export. 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komt dit te staan?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketgroepen-attractions/wat-is-de-titel-van-een-ticketgroep-waar-komt-dit-.md) * [Wat is een kassa identificatie code?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketgroepen-attractions/wat-is-een-kassa-identificatie-code.md) * [Wat is een ticketgroep en een tickettype?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketgroepen-attractions/wat-is-een-ticketgroep-en-een-tickettype.md) * [Wat is het verschil tussen een evenement en een tentoonstelling?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketgroepen-attractions/wat-is-het-verschil-tussen-een-evenement-en-een-te.md) * [Wat is het verschil tussen standaard teksten en ticketgroep teksten?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketgroepen-attractions/wat-is-het-verschil-tussen-standaard-teksten-en-ti.md) * [Ticketstraat Beheren](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren.md) * [Hoe kan in mijn FAQ op de ticketstraat aanzetten en instellen?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/hoe-kan-in-mijn-faq-op-de-ticketstraat-aanzetten-en-instellen.md) * [Hoe koppel ik tickets aan een ticketstraat?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/hoe-koppel-ik-tickets-aan-een-ticketstraat.md) * [Hoe maak ik een nieuwe ticketstraat aan?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/hoe-maak-ik-een-nieuwe-ticketstraat-aan.md) * [Hoe maak ik het invulveld voor kortingscodes zichtbaar in de 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nieuwsbrief?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/hoe-toon-ik-de-optie-voor-het-inschrijven-tot-nieu.md) * [Hoe toon ik een minder lange lijst van tickets op mijn ticketstraat?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/hoe-toon-ik-een-minder-lange-lijst-van-tickets-op-.md) * [Hoe verander ik de styling op mijn ticketstraat?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/hoe-verander-ik-de-styling-op-mijn-ticketstraat.md) * [Hoe voeg ik een link toe in de tekst op mijn ticketstraat?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/hoe-voeg-ik-een-link-toe-in-de-tekst-op-mijn-ticke.md) * [Hoe voeg ik merchandise toe aan mijn 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instellen?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/in-welke-talen-kan-ik-mijn-ticketstraat-tekst-in-1.md) * [Is het mogelijk een overzicht te tonen van de bestelling aan de bezoeker voordat ze betalen?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/is-het-mogelijk-een-overzicht-te-tonen-van-de-best.md) * [Kan een bezoeker na betaling zijn tickets opslaan in een mobiele wallet?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/kan-een-bezoeker-na-betaling-zijn-tickets-opslaan-.md) * [Hoe kan ik cadeautickets aanbieden?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/kan-ik-cadeautickets-aanbieden.md) * [Kan ik de grootte van de tekst instellen op mijn 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leeg?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/waarom-zijn-mijn-velden-in-het-cms-leeg.md) * [Wat doet de instelling formeel / informeel op de ticketstraat?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/wat-doet-de-instelling-formeel-informeel-op-de-ticketstraat.md) * [Wat is een voucher pagina?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/wat-is-een-voucher-pagina.md) * [Wat is het verschil tussen standaard ticketstraat teksten en ticketstraat teksten?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/ticketstraat-beheren/wat-is-het-verschil-tussen-standaard-ticketstraat-.md) * [Welke persoonsgegevens kan ik vragen aan mijn bezoeker tijdens het 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aan?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/tijdssloten/hoe-maak-ik-tijdsloten-aan.md) * [Hoe match ik de juiste tijdsloten groep aan de juiste tickets?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/tijdssloten/hoe-match-ik-de-juiste-tijdsloten-groep-aan-de-jui.md) * [Hoe werkt de prioriteit in de tijdsloten?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/tijdssloten/hoe-werkt-de-prioriteit-in-de-tijdsloten.md) * [Ik heb een tijdsloten groep aangemaakt maar er staat nog niets onder gekoppelde ticketgroepen?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/tijdssloten/ik-heb-een-tijdsloten-groep-aangemaakt-maar-er-sta.md) * [Ik heb tijdsloten ingesteld maar ik zie ze niet op de ticketstraat?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/tijdssloten/ik-heb-tijdsloten-ingesteld-maar-ik-zie-ze-niet-op.md) * [Ik wil voor een specifieke weekdag andere tijdsloten hanteren. Hoe doe ik dat?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/tijdssloten/ik-wil-voor-een-specifieke-weekdag-andere-tijdsloten-hanteren-hoe-doe-ik-dat.md) * [Is het mogelijk om een bepaald dagdeel dicht te zetten?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/tijdssloten/is-het-mogelijk-om-een-bepaald-dagdeel-dicht-te-zetten.md) * [Kan ik meerdere tijdsloten groepen koppelen aan een ticketgroep?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/tijdssloten/kan-ik-meerdere-tijdsloten-groepen-koppelen-aan-ee.md) * [Kunnen we voor een specieke dag of periode andere tijdsloten instellen?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/tijdssloten/kunnen-we-voor-een-specieke-dag-of-periode-andere-tijdsloten-instellen.md) * [Waar kan ik mijn tijdsloten koppelen aan de ticketstraat?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/tijdssloten/waar-kan-ik-mijn-tijdsloten-koppelen-aan-de-ticket.md) * [Wat is het verschil tussen een toevoegende en een vervangende uitzondering?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/tijdssloten/wat-is-het-verschil-tussen-een-toevoegende-en-een-.md) * [Wat is het verschil tussen mijn standaard tijdsloten en weekdag uitzonderingen?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/tijdssloten/wat-is-het-verschil-tussen-mijn-standaard-tijdsloten-en-weekdag-uitzonderingen.md) * [Wat is het verschil tussen tijdsloten en de kalenderinstellingen?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/tijdssloten/wat-is-het-verschil-tussen-tijdsloten-en-de-kalend.md) * [Upsell](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/upsell.md) * [Hoe stel ik upsell tickets in?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/upsell/hoe-stel-ik-upsell-tickets-in.md) * [Kan ik ook nog extra informatie toevoegen bij de upsell tickets?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/upsell/kan-ik-ook-nog-extra-informatie-toevoegen-bij-de-upsell-tickets.md) * [Waar kan ik een afbeelding toevoegen voor mijn upsell?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/upsell/waar-kan-ik-een-afbeelding-toevoegen-voor-mijn-upsell.md) * [Verkoopmodule](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/verkoopmodule.md) * [Gaan tickets die ik via de verkoopmodule genereer van mijn capaciteit af?](https://knowledgecenter.cm.com/knowledge-center/ticketing/attractions-ticketing/verkoopmodule/gaan-tickets-die-ik-via-de-verkoopmodule-genereer-.md) * [Hoe wordt er voor tickets via de verkoopmodule 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