Agent Analytics
To optimize your agents' performance in HALO, you can use several key metrics and analytical tools available on the Agent Overview page and the Agent Analytics section.
Top Panel Insights
In the top panel of your Agents Overview, you will find critical performance metrics that provide a snapshot of your agents' efficiency:
Total Agent Triggers: This metric shows how often agents are activated. Monitoring this can help you understand usage patterns and demand for different agents.
Average Response Time: This indicates the average time it takes for an agent to respond to user queries. Keeping an eye on this metric ensures quick and efficient interactions.
Completion Rate: This reflects the percentage of tasks successfully completed by the agents. A high completion rate indicates effective performance.
Agent Analytics
For a deeper dive into individual agent performance, the "Agents Analytics" button in the top right corner offers detailed insights:
Agent-Specific Insights: View the same performance metrics (Total Agent Triggers, Average Response Time, Completion Rate) for each individual agent, allowing for targeted analysis and optimization.
Search and Filter Options: Easily find specific agents by using search or applying filters based on Audience or Root Agent. These filters help focus on particular segments that need attention.
Time Period Selection: Customize the data view according to your needs. By default, insights are shown for the last seven days, but you can also select data for the last 14 or 30 days via the button in the top right corner.
Detailed Metrics for Individual Agents
When you open the insights for a specific agent, you gain access to additional metrics:
Breakout Rate: This metric shows the frequency at which interactions are marked as unsuccessful, indicating areas for improvement.
Completion with Handover Rate: Reflects the success rate of tasks that involve handing over responsibilities to another agent or tool, providing insight into collaborative efficiency.
Clicking the paperclip icon next to the agent name allows you to directly navigate to the Agent page for further modifications. Additionally, scroll down to view Conversations where this agent has been used. Click on any conversation to see detailed interaction logs, which can be vital for refining agent strategies and understanding user-agent dynamics.
By leveraging these tools and metrics, you can continuously optimize your agents to ensure peak performance and enhanced user interactions on the HALO platform.