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How do I get back an archived conversation?

Issue

I have accidentally archived a conversation in MSC. How do I get back an archived conversation?

Resolution

If you accidentally archived your conversation, the easiest way to find it back is using the filter option on the main dashboard.

Select the filter - Choose "Archive" for state. Add the filters needed. For example:

  • [Start date] - [After] - [Date and time just before you archived your conversation]

  • [Owner] - [is] - [Your name or the name of the owner of that conversation]

Once the layers are added to your filter, click the "APPLY FILTER" button. The conversation will most likely be in the results.

To make it a bit more clear, you can use the screenshot below:

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