Live chat is received outside service hours
Issue
You have received a live chat conversation outside the service hours and can't explain why.
Resolution
When you receive a live chat outside Service Hours this can be caused by several incorrect settings. In this article we'll go over the correct settings.
Potential causes
Incorrect set Service Hours template
Within the Service Hours template, you might have set an incorrect time or time zone (1), have not selected the correct days of the week (2), or have set AM/PM incorrect (3). The most common missed mistake is the timezone.
Incorrect user status
It might happen that a user has set their status to "Online" instead of "Service Hours". When the status is set to "Online" the user is, and will stay available for instant/live chats after opening hours.
Incorrect template selected within the webstore settings
The template in the webstore settings might be on the wrong selection:
