Why Can’t I Call a Customer from Their Profile?

Issue

When attempting to call a customer, the call icon appears disabled, even though the customer's phone number is visible in their profile.

This is likely due to an incorrect phone number format that is used on the customer’s profile.

Update the customer's phone number in their profile to match a format that is confirmed to work. Doing so has resolved the issue in previous cases.

For example (Dutch phone number):

❌ Incorrect format: +31131234567

✅Correct format: 0031131234567

This is the international format of a Dutch landline number. Here's the breakdown:

Part	Digits	Meaning
`00`	2 digits	International access code (used to dial out of most countries)
`31`	2 digits	Country code for the Netherlands
`13`	2 digits	Area code without the leading `0` (e.g., `013` is for Tilburg)
`1234567`	7 digits	Local subscriber number

If the above resolution didn’t help, please send a ticket to support and we can help you further.