Introduction to Style

The Style feature in HALO allows seamless customization of AI communication to reflect your brand's identity, ensuring consistent messaging and enhanced user engagement. By adjusting writing style, tone of voice, and response structure, businesses can create interactions that resonate with users, foster trust, and maintain brand integrity. This personalization leads to effective and welcoming communication, optimizing the overall user experience with HALO's AI agents.

Accessing the Style Section

Navigate to the "Style" section of HALO via the left-side menu. Here, you'll find two main areas:

• Left Side: Where you can create and configure your style settings.

• Right Side: An example chat displaying your current Style Settings for preview.

Configuring Writing Style

At the top of the Style section, you have flexibility in choosing a writing style that best matches your communication objectives.

• Selection: Hover over each option for a description in the pop-up.

Determining Answer Length

Customize the ideal answer length:

• Concise: Quick and direct responses.

• Standard: Balanced communication.

• Thorough: Comprehensive explanations.

Defining Organization Reference

Ensure HALO consistently references your organization to maintain brand recognition in all communications.

Setting Tone of Voice

Customizing the Tone of Voice helps communicate your brand's personality and values effectively.

• Guidelines: Specify elements such as a friendly tone, the inclusion of emojis, and adherence to word limits.

• Further Reading: For more information, including tips and tricks, consult our article on Tone of Voice.

Customizing Welcome Message

Set a welcoming message to form the initial interaction with users, such as, "Hi there, what can I help you with?" This fosters a welcoming environment.

Handling Unanswered Situations

Instruct HALO on managing scenarios where answers aren't available:

• Protocols: Set actions like asking clarifying questions or suggesting alternatives to enable smooth interaction.

• Live Agent Hand-over: Configure the transition to a live agent when necessary by customizing the presentation of inquiries in the style segment. The following settings should be provided:

  • Live Agent Handover Button Text: Specifies the message displayed on the quick reply button accompanying the 'no answer' message.

  • First Name Prompt: The initial inquiry presented to the user when initiating a live chat handover, asking them to provide their name while informing them about the process.

  • Email Prompt: The message requesting the user’s email during the live chat handover.

Fallback Language Setting

Define a Fallback Language to be used when conversation language detection is uncertain. This applies when:

• A user sends too few words for accurate language detection.

• Words from multiple languages are used.

If confident about the conversation's language, HALO adjusts its response language accordingly.

Saving Configurations

Remember to ‘Save’ your Style settings before exiting the page to ensure all customizations are retained.

This guide equips you with the knowledge to effectively configure Style within HALO, optimizing your AI's communication strategies to align with your brand identity.