Tone of Voice

Under the Style tab in HALO, you can define the tone of voice for your AI agent. While the tone of voice sets the style and manner of communication—such as wording, answer length, and words to avoid—the content itself is driven by the underlying knowledge base. Be aware that relevant knowledge, broader prompts, or security protocols may occasionally override tone-of-voice settings. Therefore, the tone of voice shapes the context but does not dictate answer content.

Tips & Tricks for Setting the Right Tone of Voice

• Preferred Language: English is recommended, as most LLMs are trained on English content. Stay consistent by using one language for coherence.

• Start with Mission/Vision: Begin by introducing your company's mission or vision to convey what your organization stands for. Follow this introduction with specific tone-of-voice instructions to guide the AI's communication strategy.

• Clarity and Directness: Provide clear and concise instructions. Specify exactly what the LLM needs to address and the information you seek. For instance, instead of writing 'Answer this', it's better to write 'Answer the last question from the client'.

• Bullet Points: Use bullet points to organize instructions clearly, making them easy for the LLM to follow.

• Experimentation: Use trial and error to refine your tone settings. Test different versions and wording to find the optimal setup.

• Simplicity: Simpler instructions generally lead to more consistent outcomes. Prioritize clarity over complexity to ensure effective communication.

Examples of Tone of Voice Instructions

To better understand how the tone of voice setting can be used,  take a look at the examples below:

• Never refer to the customer service of *client*, you are the customer service

• Limit your answer to a maximum of 5 sentences

• Address clients by their first name

• Be enthusiastic

• Be sorry when there is a problem

• Use positive wording

• Finish messages with emojis for friendliness.

• Respond by using an informal voice

These guidelines will help you craft a tone of voice that aligns with your organization's communication style and values, enhancing the user experience with HALO's AI agents. By carefully setting tone parameters, you empower the AI to communicate effectively and maintain consistent interactions.

Video

In the video below, our Customer Success Manager, Mariska, provides tips and tricks on Tone of Voice.