WhatsApp Integration

⚠️Please get in touch with your Account Manager for more help getting started with this integration.

Introduction

CM.com offers Conversational AI Cloud's customers a WhatsApp integration that leverages all native channel features and integrates with the CM.com product portfolio. This integration is available to all customers and requires no technical knowledge to set up.

Our WhatsApp integration offers the following set of features:

Text formatting
Media support
Native WhatsApp features such as WhatsApp Quick Replies, and WhatsApp List Messages
Standardized integration with Conversational AI Cloud's Mobile Service Cloud
Standardized feedback flow

If you want to find out more about how you can structure your content for WhatsApp, or how our standardized feedback and livechat handover flows work make sure to continue reading.

WhatsApp Feature Support

Conversational AI Cloud's WhatsApp integration covers a number of features that you can benefit from as a customer.

The following functionality is covered:

Bold, and italic text formatting
Quick replies (transactional dialogs) and dialog options (dialogs)
Standardized integration with Conversational AI Cloud's Mobile Service Cloud
Standardized feedback flow

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