Dashboard → Audience → Messages
The "Messages" tab shows all messages that have been sent to visitors, are scheduled, or are active for events, and allows the user to manually create new messages.
Overview
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This page shows an overview of all messages per event, including their type, scope, status, and send date
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Some message types are created automatically based on settings in the event (such as the abandoned cart reminder), while others can be created manually via + Create message
Overview Columns
|
Column |
Description |
|---|---|
|
Event |
The event the message belongs to |
|
Type |
The kind of message, for example "Abandoned cart reminder", "Order released email", or "Personalization reminder" |
|
Scope |
The target audience of the message. All means everyone with a ticket for that event, or everyone who has a ticket in their cart without having purchased it |
|
Status |
Indicates whether the message is Active, Sent, or Scheduled |
|
Date |
The (scheduled or actual) send date of the message |
|
Actions (···) |
Used to delete the message |
Manually Creating a Message
Clicking + Create message opens a window where the user selects a Message type:
|
Message Type |
Description |
|---|---|
|
Resend order |
Resends the order confirmation, including tickets, to the selected audience |
|
Personalization reminder |
Reminds visitors who still need to personalize their tickets to complete this |
Important Notes
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The abandoned cart reminder is not a message type that is created manually — it is configured in the event settings. When enabled, this message is automatically sent 1 hour after the cart was abandoned, provided no purchase has been made
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The subsequent steps after selecting a message type depend on the type chosen
Functional Summary
Within Dashboard → Audience → Messages, the user can:
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View an overview of all messages per event, including type, scope, status, and date
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Manually create a new message (Resend order or Personalization reminder)
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Delete a message via the ··· menu