Within your event's shop editor, you build the shop flow yourself by adding steps. For each step, you choose from three types: Tickets, Menu Options, and Content.
Overview
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Add shop steps via "Add shop step" at the bottom of the shop flow
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Choose from three types per step: Tickets, Menu Options, or Content
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Tickets: shows the tickets you've created
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Menu Options: builds a guided flow with self-defined options (e.g. months), each containing its own shop steps
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Content: adds a page with free text, images, and videos
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Combine and repeat steps as needed to build your own shop flow
Shop Step Types
|
Type |
Description |
|---|---|
|
Tickets |
Shows the tickets you've created, so buyers can select them directly |
|
Menu Options |
Creates a guided flow: you decide how many options to add (e.g. months) and add further shop steps within each option, such as Tickets or another Menu Option |
|
Content |
Adds a page with free text, images, and/or videos — ideal for extra information, sponsors, house rules, or atmosphere images |
Content Blocks
|
Block |
Description |
|---|---|
|
Text |
Shows free text on this step |
|
Image |
Shows an image on this step |
|
Video |
Shows a video on this step; paste a YouTube URL or video ID |
How to Add a Shop Step
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Go to Event → Shops and open the shop you want to edit
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Click "Add shop step" at the bottom of the shop flow
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Choose the desired type: Tickets, Menu Options, or Content
For Tickets:
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Select the tickets you want to show in this step on the right-hand side
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To add more tickets to this step later, click the existing Tickets step to reopen it — a panel slides in on the right listing all available tickets, each with a "+" button to add it to the step
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Click "Save changes" (top of the shop editor) — tickets you've added are not visible in the live shop until this is done
For Menu Options:
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Click "Add option" to add a choice block (e.g. a month); add as many options as you need
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Add one or more further shop steps within each option, such as Tickets or a new Menu Option
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Buyers first see the options (e.g. the months) and click the desired option to see the tickets within it
For Content:
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Add one or more blocks within the content step: Text, Image, and/or Video
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Fill in the desired content per block (free text, an image, or a YouTube URL/video ID)
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Repeat for additional blocks, or add a second content page elsewhere in the shop if needed
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Click "Save changes" to publish your changes
Tickets not showing up in the shop? The most common cause is that tickets were added to a Tickets step but "Save changes" was never clicked afterwards. Adding a ticket via the "+" button in the right-side panel only stages the change in the editor — it is not applied to the live shop until "Save changes" is clicked. Always check this first before troubleshooting other causes (event/ticket active status, sales strategy, sale dates, shop active status).
Important Notes
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You can combine and repeat shop steps to build your own shop flow
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With Menu Options, you decide the number of options yourself and can add further shop steps within each option
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With Content, you can add multiple blocks, even of the same type, and add multiple content pages at different points in your shop
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For a video, paste a YouTube URL or video ID
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The content page feature must be activated per account. Want to activate this? Contact your CM.com point of contact.
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Any change to shop steps — including adding, removing, or reordering tickets — must be confirmed with "Save changes", or it will not take effect in the live shop