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Natural Language Processing (NLP) in CAIC

Natural Language Processing

To process and understand incoming end-user questions, Conversational AI Cloud uses a Natural Language Processing (NLP) pipeline consisting of several steps. This article explains the different parts that make up Conversational AI Cloud’s NLP.

Language Support

region

language

m of speakers

simple matching

basic NLP

full NLP

culture

Western Europe/World

English

360

en

Western Europe

Dutch

21

nl

Western Europe

French

75

fr

Western Europe

German

89

de

Western Europe

Italian

59

it

Western Europe/Latin America

Spanish

405

es

Eastern Europe

Polish

40

pl

Eastern Europe

Ukrainian

30

uk

Eastern Europe

Romanian

24

ro

Eastern Europe

Hungarian

13

hu

Eastern Europe

Slovak

12

sl

Eastern Europe

Czech

10

cs

Northern Europe

Swedish

9

sv

Northern Europe

Danish

6

da

Northern Europe

Norwegian

5

no

Northern Europe

Finnish

5

fi

Southern Europe

Greek

12

el

Southern Europe/Latin America

Portuguese

215

pt

Southern Europe

Serbo-Croatian

19

sr,hr

East Asia

Simplified Chinese

1052

zh-CN

East Asia

Traditional Chinese

45

zh-HK

Middle East/World

Arabic

280

ar

Middle East

Turkish

63

tr

Basic NLP includes stemming & lemmatization – this is needed for basic production.
Full NLP includes language-specific rules for cleanups, overrides, and rephrase.

Note: Languages that are not on this list, can currently only be used in FAQ projects, so without an open search for users. This is because in an FAQ project, no natural language processing is needed. The Questions are predefined, so recognition is strictly based on a keyword search.

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