Breadcrumbs

Changing User Roles on the CM.com Platform

Issue

How can I change the role of a user on the CM.com platform.

Product

  • Messaging

  • Voice

  • Mobile Marketing Cloud

  • Sign & Identity

  • Ticketing

  • Platform - E-Commerce

Resolution

⚠️ Note: Only the Platform owner and Administrators are allowed to change the roles of the users.

  1. Go to Settings in the top-right menu.
    ff40d634-9b06-4388-81a7-e2cf1f6da94a-image.png

  2. Select User
    49925234-8e8f-4905-8da3-ffd425aa6aa2-image.png

  3. Click on the 3 dots next to the user
    93fdc8ac-bd2f-4efa-89f4-5d4dbc890493-image.png

  4. Click on "Edit"
    565183ca-9499-4d51-b5d8-7bf75df46edb-image.png

  5. Adjust the role and click on "Update"
    4a0b0463-aa3c-4a0b-a77c-802f41457793-image.png

  6. The user role has been updated