Internal – Admin Panel - Payouts - Secondary ticketing

Overview

The Admin panel is located in:

Dashboard → Internal → Admin panel

When an event is selected go to: 9 dots in left top corner → Internal → Admin panel

This section is used to manage organisation-level platform behaviour and advanced operational settings.

It controls internal feature toggles and system-wide defaults that influence:

• Backoffice behaviour

• Ticketing logic

• Refund permissions

• Language defaults

• Secondary ticketing

• Financial presentation

• Adjust the payment frequency can here as well - Payout period

This section is intended for:

• Platform administrators

• Finance administrators

• Internal operations teams

Changes here may affect all events within the organisation.

Default Settings Section

This area contains operational feature toggles.

Backoffice Orders

Toggle: Enable / Disable

Purpose:

• Enables the NXTGN backoffice reservation flow.

• Replaces older guest list logic.

Impact:

• Controls how internal manual reservations are handled.

• Affects backoffice order creation behaviour.

Max Scans

Toggle

Purpose:

• Allows the organiser to define a maximum number of scans per ticket type.

Impact:

• Controls scanning limitations.

• Influences entrance validation logic.

Self Service Refunds

Toggle

Purpose:

• Allows buyers to request a refund themselves on an existing order after purchase, without contacting support.

Impact:

• When enabled: buyers see a refund option in their order confirmation or account.

• When disabled: buyers cannot self-initiate a refund and must contact support directly.

• Influences refund workflow and support load.

⚠️ Important — This is NOT the same as Ticket Guarantee

Self Service Refunds and Ticket Guarantee are two separate features:

• Self Service Refunds — controls whether buyers can request a refund on their order after purchase. This toggle can be turned on or off by the organizer.

• Ticket Guarantee — a protection service offered by CM to buyers during checkout. This cannot be turned on or off by the organizer — it is always enabled and managed by CM.

If an organizer asks "how do I disable the ticket refund option in my checkout/shop?", the answer is NOT this toggle — refer them to the Ticket Guarantee documentation instead.

Shared Ticket Pool

Toggle

Purpose:

• Enables ticket types to share the same stock.

Impact:

• Allows multiple ticket types to draw from a shared capacity.

• Influences inventory management and pool logic.

Preferred Language

Dropdown

Purpose:

• Sets the default language in which events are displayed to ticket buyers.

Impact:

• Controls default shop language.

• Influences customer-facing presentation.

Secondary Ticketing

Dropdown

Purpose:

• Select the secondary ticketing provider for the organisation.

Impact:

• Enables integration with resale platforms.

• Controls secondary market behaviour.

Advanced Settings Section

This area contains financial and presentation controls.

Payout Period

YOU CAN SEE HERE WHEN THE PAYOUT SHOULD BE.

INTERNAL → ADMIN PANEL → PAYOUT PERIOD

Change the payout frequency here, monthly, weekly etc.

Dropdown (e.g., Monthly)

Purpose:

• Defines how often payouts are processed.

Impact:

• Influences financial settlement frequency.

• Affects organiser cash flow timing.

Pricing Presentation

This option defines how pricing is presented in the shop (base price + service fee or just price).

Dropdown (e.g., Split pricing)

Purpose:

• Defines how ticket pricing is displayed in the shop.

Possible configurations may include:

• Base price + service fee displayed separately

• Combined price shown as a single amount

Impact:

• Influences customer price perception.

• Affects pricing transparency.

• Impacts checkout presentation.

What This Section Controls

The Admin panel governs:

• Core operational feature toggles

• Scanning behaviour limits

• Self-service refund permissions (post-purchase, not Ticket Guarantee)

• Inventory sharing logic

• Default language configuration

• Secondary ticketing setup

• Payout timing

• Price display logic

It does NOT control:

• Ticket Guarantee (always enabled, managed by CM — cannot be disabled by the organizer)

Important Considerations

• Changes apply at organisation level.

• Incorrect configuration may affect multiple events.

• Self Service Refunds and Ticket Guarantee are different features — do not confuse them.

• Pricing presentation affects how buyers perceive ticket costs.

This section should only be managed by authorised administrators.

Functional Summary

Within Internal → Admin panel, the user can:

• Enable or disable operational features

• Configure scanning and refund permissions

• Define ticket inventory behaviour

• Set default event language

• Configure secondary ticketing provider

• Define payout frequency

• Control pricing presentation

This section defines the operational and financial behaviour of the organisation within the platform.