Internal – Integrations

Overview

The Integrations section is located in:

Dashboard → Internal → Integrations

This section is used to configure and manage external system integrations at organisation level.

It allows administrators to:

• Connect external data platforms

• Enable seating integrations

• Manage API credentials

• Activate or deactivate system-level integrations

Changes made here apply organisation-wide.

Available Integrations

The Integrations page is divided into separate configuration blocks.

Customer Data Platform (CDP)

This block allows you to configure integration with a Customer Data Platform.

Fields Available

• Product token

• Tenant GUID

These fields are used to authenticate and connect the ticketing platform to an external CDP environment.

Enable CDP Toggle

Toggle: Enable CDP

Purpose:

• Activates or deactivates the CDP integration.

• When enabled, customer data can be synchronised with the connected platform.

Save Button

Used to:

• Store the configured credentials.

• Apply integration changes.

Impact:

• Controls customer data synchronisation.

• Enables external data enrichment and segmentation.

• Supports marketing and CRM workflows.

http://Seats.io Integration

This block manages the integration with http://Seats.io , typically used for:

• Seating plans

• Reserved seating layouts

• Interactive seat selection

Enable http://Seats.io Button

Button: Enable http://Seats.io

Purpose:

• Activates the seating integration.

• Connects the ticketing system to http://Seats.io functionality.

Impact:

• Enables reserved seating configuration.

• Allows seat map integration within events.

• Supports interactive seat selection during checkout.

If disabled:

• Seating plans cannot be used.

• Only general admission configurations are available.

What This Section Controls

The Integrations section controls:

• External system connectivity

• Data platform integrations

• Seating system activation

• API-level connections

It influences:

• Customer data processing

• Marketing automation workflows

• CRM data synchronisation

• Reserved seating functionality

Important Considerations

• Incorrect credentials will prevent integration from functioning.

• Changes apply at organisation level.

• Enabling integrations may affect event configuration capabilities.

• API tokens and GUIDs should be handled securely.

This section should only be accessed by authorised administrators.

Functional Summary

Within Internal → Integrations, the user can:

• Configure Customer Data Platform credentials

• Enable or disable CDP integration

• Activate http://Seats.io integration

• Manage organisation-wide system connections

This section governs how the ticketing platform connects to external systems and advanced functionality.