Orders → [Order] → History
From the order detail page, both the organizer's own team and CM employees working on the order can now add internal notes, to record why something happened.
Think of a refund, a phone call, or a meeting at the door. Notes appear directly among the rest of the order history, show who wrote them and when, and can be edited or deleted by the author. Notes are only visible internally — not to the ticket buyer.
Overview
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Notes can be found in the History section on the order detail page of a specific order
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Both the organizer's own team and CM employees working on the order can add notes
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Use notes for example to record a refund, a phone call, or a meeting at the door
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Notes show who wrote them and when
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Notes can only be edited or deleted by the author
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Notes are only visible internally and therefore never to the ticket buyer
Screen Elements
|
Element |
Description |
|---|---|
|
+ Add note |
Opens the field to write a new internal note |
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New internal note |
Text field for the note, with a maximum of 400 characters |
|
Only for the team |
Indicates that the note is only visible internally — to both the organizer's own team and CM employees working on this order — and not to the ticket buyer |
|
Cancel |
Cancels adding the note |
|
Save note |
Saves the note and adds it to the order history |
|
History (timeline) |
Shows all events of the order in chronological order, such as Email sent, Order personalized, Order completed, and Order started, each with a date and time |
How Adding an Order Note Works
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Go to Orders and open the desired order
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Click + Add note under History
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Type the note in the text field (maximum 400 characters)
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Click Save note
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The note then appears among the other history items, with the author's name and timestamp
Important Notes
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Notes are only visible to internal users — both the organizer's own team and CM employees who worked on the order — never to the ticket buyer
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Both the organizer's own team and CM employees working on the order can add notes
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Only the author of a note can edit or delete it
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A note can contain a maximum of 400 characters