Breadcrumbs

What to Do if My CM Platform Account Gets Locked/Blocked?

Product

  • Messaging

  • Voice

  • Mobile Marketing Cloud

  • Sign & Identity

  • Ticketing

  • Platform - E-Commerce

  • Platform - Website

  • Platform - Order to Invoice

  • Cloud

Resolution

Entering a wrong password will result in a lock after 3 attempts. The lock will have a duration of 30 minutes. After this period you can try again, but entering a wrong password will then, again, give a lock of 30 minutes. You can also click on the "Forgot password" button to request a new password.
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