To send RCS messages you need to be onboarded first. Please get in touch with your Account Manager to start.
Where RCS works
RCS works where the mobile operators and the mobile platforms support it. For iOS this means Apple must have enabled RCS in that region. New markets go live regularly, so ask your Account Manager for current coverage in your target countries. See Where can I send RCS for Business messages with CM.com? for the current list of countries.
Two ways to send
|
Method |
Best for |
How |
|---|---|---|
|
Campaigns app |
Marketing and notification campaigns without coding |
Nine-tile menu, Campaigns, Create new, select channel RCS, then pick a message type |
|
API |
Triggered and transactional messages from your own systems |
RCS is also available as a channel in Conversational AI Cloud and Mobile Service Cloud. See RCS (Rich Communication Services).
Your first RCS message
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Build the message. Follow the RCS design guidelines for image sizes and text lengths.
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Check the phone preview.
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Add a fallback message for recipients who cannot receive RCS. It is a plain-text version, optionally with a URL. Add UTM parameters to the URL to measure clicks.
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Select the time zone of your audience and send immediately or schedule. You can also spread delivery in batches over a period of time.
Next steps
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RCS e-learning: five short videos that walk through the Campaigns app.