Issue
Regulations in Belgium to prevent phone number spoofing require operators and aggregators to block any local Belgian traffic for entities that do not have a registration in Belgium. This means that you can only use a +32 local number if your company has a registration and business address in Belgium.
Via this message we inform you that we will reject and block any Voice calls using +32 numbers if the company profile is missing from our records. This automated blocking will become effective from April 1st, 2025.
Product
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Voice
Resolution
To ensure uninterrupted service, please register your company profile on our platform using the following steps:
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On your dashboard click on the 9-dots menu and navigate to the Voice Management app
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In the Voice Management app select the option Numbers in the sidebar.
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In the Numbers view navigate to the tab ‘Company Profiles’ and click on the + button to register a new company profile if no valid profile exists.
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Follow the step-by-step guide on the platform to register your company (Belgium entity).
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Approval is needed for Belgium Company Profiles.
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Once approved by CM.com , select the option Accounts in the sidebar the Voice Management app.
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Click on the relevant SIP account used for routing BE -> BE local traffic. As the check is performed on SIP account level it might imply that a new SIP account needs to be configured for routing BE local traffic!!
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Select the relevant BE Company Profile from the drop-down menu.
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Save the changes by clicking the Save button at the bottom of the screen.
Deadline: Please complete the registration by Friday February 28th, 2025. After this date non-compliant Voice calls with a +32 CLI towards +32 (in-country traffic) will be blocked.